Manager Service Delivery ensuring execution of logistics strategy for C.H. Robinson. Overseeing operations, customer satisfaction, and team management within a 4PL context.
About the role
- Senior Key Account Manager nurturing and expanding partner relationships for PayJoy’s credit solutions. Leading a team to drive profitable growth in the market.
Responsibilities
- Develop and execute account plans that drive profitable growth for a group of accounts. Identify opportunities for upselling, cross-selling, and expanding our product or service offerings to meet the partners’ evolving needs.
- Establish and maintain strong, trusting relationships with key stakeholders to escalate and resolve any incidences to keep the sales process moving forward, ensuring their satisfaction and act as the primary point of contact.
- Lead a team of direct reports and cross-functional teams. Coordinate efforts to ensure all teams work cohesively to meet account goals, manage deliverables, and exceed business expectations.
- Utilize data and analytics to assess account performance, track KPIs, and identify areas for improvement. Develop and implement data-driven strategies to optimize account profitability.
- Ensure clear and effective communication between the partner, internal teams, and stakeholders. Regularly report on account performance, share insights, and align strategies to exceed growth and profitability goals.
- Oversee contract negotiations, renewals, and amendments to ensure favorable terms for both the partner and PayJoy. Ensure compliance with our internal processes of setup, fraud controls, reconciliation, invoicing, etc.
Requirements
- 5 + years of experience with account management/trade marketing with carriers, retailers, and distributors with a strong understanding of finance and technology.
- Bachelor's degree in business, marketing, or a related field.
- Successful track record in key account management and building and managing an effective sales team.
- Action-oriented and energetic with ability to thrive in a fast-paced environment.
- Excellent communication, persuasion, and negotiation skills.
- Proficiency in conflict resolution and proactive problem-solving.
- High proficiency in analyzing data to inform decision-making processes, identify trends, and drive strategic initiatives.
Benefits
- Local benefits depending on the country of hire
- Company-funded health insurance for employee and immediate family
- Company-funded employee life and disability insurance
- Paid vacation days, unlimited sick leave
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
- Phone finance, headphone benefit, home office equipment allowance and wellness perks
- Catered lunches
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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