About the role

  • Serve as the first on-site contact for customers experiencing property damage.
  • Gather detailed information, photos, and documentation using DocuSketch and mobile tools.
  • Prepare complete, organized job files for our estimating team.
  • Set clear expectations with customers and keep them updated throughout the process.
  • Communicate scope details to internal teams and insurance adjusters.
  • Ensure all forms, notes, and uploads are completed accurately and on time.

Requirements

  • Strong communication skills
  • Ability to organize and manage information with accuracy
  • Comfort using mobile technology and documentation tools
  • Valid driver’s license
  • Restoration or construction experience is helpful but not required
  • A natural tendency toward structure, reliability, and detail orientation (Administrator profile in Culture Index preferred)

Benefits

  • 401(k)
  • Company car
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Vision insurance
  • Paid Time Off
  • Opportunity for Overtime
  • Opportunity for Advancement
  • Great Company Culture

Job title

Field Customer Care Specialist

Job type

Experience level

Mid levelSenior

Salary

$55,000 - $75,000 per year

Degree requirement

No Education Requirement

Location requirements

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