Sales Support Representative providing service to customers at TaskUs. Resolving customer issues via phone, email, and chat to enhance customer experience.
About the role
- Field Customer Care Specialist assisting customers experiencing property damage. Gather information, manage documentation, and communicate effectively with customers and internal teams.
Responsibilities
- Serve as the first on-site contact for customers experiencing property damage.
- Gather detailed information, photos, and documentation using DocuSketch and mobile tools.
- Prepare complete, organized job files for our estimating team.
- Set clear expectations with customers and keep them updated throughout the process.
- Communicate scope details to internal teams and insurance adjusters.
- Ensure all forms, notes, and uploads are completed accurately and on time.
Requirements
- Strong communication skills
- Ability to organize and manage information with accuracy
- Comfort using mobile technology and documentation tools
- Valid driver’s license
- Restoration or construction experience is helpful but not required
- A natural tendency toward structure, reliability, and detail orientation (Administrator profile in Culture Index preferred)
Benefits
- 401(k)
- Company car
- Dental insurance
- Free uniforms
- Health insurance
- Vision insurance
- Paid Time Off
- Opportunity for Overtime
- Opportunity for Advancement
- Great Company Culture
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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