Web Developer creating CRM and Customer Service solutions at atlantis dx GmbH. Involving in their development using PHP, JavaScript, and various web technologies in a hybrid environment.
About the role
- Customer Success Manager engaging with clients from onboarding to successful product utilization at a growing tech company. Focusing on improving customer satisfaction and product adoption in industrial procurement solutions.
Responsibilities
- You are the primary point of contact for our existing customers and proactively support them from onboarding through implementation to successful use of our product
- You align goals, KPIs and use cases with customers and ensure sustainable platform usage and adoption
- You translate customer requirements into concrete functional and process-related use cases
- You play a key role in customer retention and apply your subject-matter expertise strategically
- As a bridge between our customers and internal teams, you provide valuable feedback and ensure technical and contractual issues are resolved quickly and efficiently
- By identifying opportunities and risks, you increase customer satisfaction and contribute to the company's success
Requirements
- You have a degree in Industrial Engineering, Mechanical Engineering, Business Informatics, or an alternative vocational background with further training such as certified mechanical engineering technician, master precision mechanic, and/or business administrator
- You have experience with cost engineering tools, part costing, sourcing processes, or PLM systems
- Ideally, you have knowledge of the SAP-MM module (procurement)
- You possess excellent communication and moderation skills
- You work in a structured, solution-oriented, and independent manner
- You communicate confidently in German and English
Benefits
- Attractive compensation package with various components such as company pension plan and a budget for further training
- Discounts through Corporate Benefits, e.g., business bike, corporate fitness, BahnCard and numerous partner discounts
- Flexible working hours & remote work including the possibility of workation
- Growing company with a lot of drive and openness where you have real scope for shaping things and can take on responsibility
- Open corporate culture with flat hierarchies, short decision-making paths, direct communication and a respectful 'du' at all levels
- Strong team cohesion through regular team events, offsites and joint activities outside the office
- Modern working environment with good transport connections, high-quality equipment as well as free drinks and snacks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager ensuring success of Meltwater's valued customers through product adoption and user training. Collaborating with account managers to drive customer satisfaction and grow accounts.
Student Assistant in Customer Success for a growing SaaS startup helping restaurants digitalize inventory processes. Onboarding clients, product support, and improving internal processes.
Client Success Manager working with cross - functional teams to ensure client satisfaction in Pharmacy Benefit Management. Collaborating with internal and external stakeholders for optimal outcomes.
Partner Success Manager responsible for driving sales opportunities for AVANT Trusted Advisors. Supports Trusted Advisors via calls, meetings, and email, while managing the sales process through CRM.
Customer Success Manager at Choco managing distributor accounts and ensuring customer satisfaction. Leading onboarding and ongoing product adoption in a fast - paced SaaS environment.
Customer Success Manager ensuring maximum client value at fintech company. Leading onboarding, relationship management, and cross - functional collaboration to enhance customer experience.
Customer Success Representative resolving inquiries via phone and chat. Educating and assisting customers to ensure a positive experience while building strong relationships.
Client Success Manager driving client satisfaction and solution adoption for fintech solutions. Collaborating with teams to achieve business goals and minimizing churn risk across client relationships.
Amdocs Order Management Specialist providing L2 support for BSS applications and telecom business processes. Collaborating with cross - functional teams to enhance operational performance in a 24x7 environment.