Customer Success Manager enhancing client outcomes through bridge building in facility management software. Supporting public organizations with a focus on relationship management and software training.
About the role
- Customer Success Manager engaging with clients from onboarding to successful product utilization at a growing tech company. Focusing on improving customer satisfaction and product adoption in industrial procurement solutions.
Responsibilities
- You are the primary point of contact for our existing customers and proactively support them from onboarding through implementation to successful use of our product
- You align goals, KPIs and use cases with customers and ensure sustainable platform usage and adoption
- You translate customer requirements into concrete functional and process-related use cases
- You play a key role in customer retention and apply your subject-matter expertise strategically
- As a bridge between our customers and internal teams, you provide valuable feedback and ensure technical and contractual issues are resolved quickly and efficiently
- By identifying opportunities and risks, you increase customer satisfaction and contribute to the company's success
Requirements
- You have a degree in Industrial Engineering, Mechanical Engineering, Business Informatics, or an alternative vocational background with further training such as certified mechanical engineering technician, master precision mechanic, and/or business administrator
- You have experience with cost engineering tools, part costing, sourcing processes, or PLM systems
- Ideally, you have knowledge of the SAP-MM module (procurement)
- You possess excellent communication and moderation skills
- You work in a structured, solution-oriented, and independent manner
- You communicate confidently in German and English
Benefits
- Attractive compensation package with various components such as company pension plan and a budget for further training
- Discounts through Corporate Benefits, e.g., business bike, corporate fitness, BahnCard and numerous partner discounts
- Flexible working hours & remote work including the possibility of workation
- Growing company with a lot of drive and openness where you have real scope for shaping things and can take on responsibility
- Open corporate culture with flat hierarchies, short decision-making paths, direct communication and a respectful 'du' at all levels
- Strong team cohesion through regular team events, offsites and joint activities outside the office
- Modern working environment with good transport connections, high-quality equipment as well as free drinks and snacks
Job title
Job type
Experience level
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