Hybrid Senior Functional Analyst – Salesforce

Posted 2 hours ago

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About the role

  • Senior Functional Analyst supporting Salesforce platform to drive user support and functional configuration at PAR Technology. Ideal role for those looking to grow in a fast-paced technology environment.

Responsibilities

  • Be the front line of Salesforce support partnering with the business to provide functional support, troubleshooting, and training
  • Collaborate with a geographically diverse team to resolve issues, discover solutions, and drive value through the Salesforce platform
  • Identify recurring issues to drive towards permanent solutions
  • Work in a scrum team with Salesforce Admins and QA to deliver value to the business
  • Assist Product Owner and Stakeholders creating training documents, user stories and acceptance criteria

Requirements

  • Certified Salesforce Administrator & Certified Sales Cloud Consultant
  • 10+ years of experience in Sales, Sales Ops or Service related roles with 5+ of those years working as a Salesforce Admin / Functional Analyst
  • 2+ years of production support experience
  • Proven understanding of Sales Cloud and Service Cloud including automations, such as flows
  • Experience supporting a quoting platform (Deal Hub, CPQ, RevCloud, etc.)
  • Experience working in a SaaS technology company or similar fast-paced, high-growth environment (Nice to Have)
  • Experience with Experience Portals and Salesforce Partner Relationship Management (Nice to Have)
  • Experience working within a formal Salesforce Application Lifecycle Management environment (Dev/QA/UAT/Prod) (Nice to Have)

Benefits

  • Health insurance
  • Flexible work arrangements

Job title

Senior Functional Analyst – Salesforce

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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