Hybrid Digital Design Support Technician

at Parametrix

• Job title: Digital Design Support Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $31 - $44 per hour
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Seattle, United States

About the role

• Digital Design Support Technician supporting civil engineering teams in the effective use of Autodesk Civil 3D and Bentley OpenRoads Designer. Troubleshooting software issues and assisting with onboarding new team members.

Responsibilities

• Provide day-to-day support for engineering and design staff using Autodesk and Bentley Design applications.
• Configure, and troubleshoot CAD software and related components, including user profiles, workspaces, templates, and add-ins.
• Assist with onboarding new team members, ensuring required CAD software and dependencies are installed and functioning properly.
• Troubleshoot common issues such as application errors, performance problems, file access issues, and basic project setup concerns, escalating complex design or modeling issues to senior CAD staff as needed.
• Collaborate with IT and CAD Services to deploy software updates, apply patches, and validate workstation configurations.
• Document common issues, resolutions, and setup steps to help improve internal support knowledge and reduce repeat issues.
• Communicate clearly with staff and project teams to set expectations, provide status updates, and confirm resolution of support requests.

Requirements

• Experience supporting or working with technical software in a professional environment.
• Exposure to Autodesk, Bentley, or similar design tools is helpful but not required; training and support will be provided.
• A solid foundation in troubleshooting software and workstation issues, with the ability to follow problems through to resolution or escalate when appropriate.
• Comfort installing, configuring, and maintaining desktop applications in a Windows environment.
• Strong communication skills and the ability to work patiently and effectively with engineers and technical staff.
• An interest in learning CAD systems, engineering workflows, and industry-specific tools over time.
• An organized, detail-oriented approach to documenting issues, solutions, and setup steps.

Benefits

• Comprehensive Healthcare (medical, dental, vision, short- & long-term disability insurance)
• Employee Stock Ownership Plan (financial profit sharing)
• Performance-based bonuses
• 401(k) Plan
• Paid Time Off (both vacation & sick/wellness time accruals)
• Paid Holidays
• Parental Bonding Leave
• Flexible Work Arrangements