Blaze

customer-support

Blaze is an online platform that provides a range of gambling options including casino games, sports betting, slots, and live casino offerings. The platform features unique games such as Crash, Double, Mines, and more, as well as promotions and sponsorship opportunities. Blaze operates under Prolific Trade N.V., registered in Curaçao, and emphasizes responsible gambling. With a payment agent in Cyprus, Blaze ensures a variety of user engagements with a focus on security and fairness, catering to customers over 18 years of age.

• Provide support to players via phone, chat, and email, as needed.
• Guide customers on registration, account verification, payment methods, deposits, withdrawals, bonuses, and terms of use.
• Record support requests and calls in internal CRM and helpdesk systems.
• Follow specific scripts and guidelines, prioritizing ethical, objective, and responsible communication.
• Identify attempted fraud or suspicious behavior and forward it to specialized teams.
• Refer complex cases to Risk, Payments, Verification, or Level 2 Support departments.
• Ensure that all interactions respect security, compliance, and responsible gaming policies.

Customer Service Omnichannel Agent

Multichannel Customer Service Agent supporting users of online betting platforms in Brazil. Providing assistance via phone, chat, and email with a focus on customer experience and compliance.

people-operations

• Multi-Structure Payroll Mastery: Lead end-to-end payroll operations for a diverse workforce, including EOR (Employer of Record), Pro Labore, PJ (Personas Jurídicas), and international contractors, ensuring 100% accuracy and on-time delivery.
• Compliance & Risk Management: Partner with legal counsel and external vendors to maintain strict adherence to labor laws and tax regulations. You will be the internal expert on NR1 compliance and local labor requirements.
• Benefits & Wellness Ecosystem: Oversee the full administration of employee benefits, including medical insurance, meal/food vouchers, transportation allowances, and other localized perks.
• HRIS Administration: Act as the power user for our HR tech stack, managing BambooHR and Slack integrations. (Experience with Deel is a major plus for managing our global footprint).
• Expatriate & Lifecycle Support: Manage the logistical complexities of expatriate operations and oversee the administrative side of the entire employee lifecycle—from onboarding to offboarding.
• Data & Time Tracking: Manage electronic time-tracking systems and attendance records, ensuring data integrity for payroll processing and reporting.
• Global Communication: Lead meetings and manage daily interactions in English, serving as the bridge between local operations and global stakeholders.

Senior People Ops Analyst

People Ops Senior Analyst managing complex payroll and compliance for Blaze, a leading igaming company. Seeking a detail-oriented candidate with expertise in Brazilian labor market and HR systems.

product-manager

• Define and communicate the product vision and strategy aligned with business goals and local market needs.
• Build, maintain, and prioritize the product roadmap, based on impact, data, user feedback, and Brazilian market dynamics.
• Lead, mentor, and scale the Product Managers / Product Owners team.
• Work closely with Engineering, Design, and Data teams to ensure high-quality delivery.
• Translate business objectives into clear and actionable product requirements.
• Make decisions driven by metrics, experimentation, and continuous learning.
• Define and monitor product KPIs (adoption, retention, conversion, revenue, engagement).
• Foster a strong culture of discovery, experimentation, and continuous improvement.
• Act as an internal reference for product thinking and user experience.
• Collaborate with key stakeholders to align expectations, priorities, and outcomes.


Head of Product

Head of Product responsible for product vision and strategy at Blaze, a fast-growing iGaming company in LATAM. Leading high-impact initiatives and collaborating with cross-functional teams in the Brazilian market.

marketing

• Collaborate with stakeholders to develop comprehensive campaign buying strategies, encompassing ad formats, user targeting, SSP selection, bidding strategies, and other key elements.
• Master and effectively utilize various ad tech platforms to execute and manage campaigns.
• Execute and launch programmatic campaigns, managing bids, win rates, and CPMs to achieve established goals.
• Continuously monitor live campaigns, adjusting delivery to meet pacing goals, optimizing towards CPI/CPA targets, and iterating on strategy as needed.
• Offer clear and comprehensive reports on campaign performance, demonstrating the value and impact of programmatic advertising efforts.

Programmatic Media Buyer

Programmatic Media Buyer for Blaze, the fastest growing online casino in LATAM. Collaborating on campaign strategies and optimizing programmatic advertising efforts.

We are seeking an Omnichannel Customer Service Agent to work in an iGaming operation, supporting users of online betting platforms, virtual casinos and related services. The professional will be responsible for answering questions, troubleshooting issues and guiding customers via phone, chat and email in inbound or outbound modes, ensuring fast, clear and secure service. This role is key to the customer experience and represents the company with empathy, efficiency and responsibility in compliance with applicable rules and regulations.

• Respond to players via phone, chat and email according to demand.
• Advise customers on registration, account verification, payment methods, deposits, withdrawals, bonuses and terms of use.
• Log interactions and tickets in internal CRM and helpdesk systems.
• Follow scripts and specific guidelines, maintaining ethical, clear and responsible communication.
• Identify fraud attempts or suspicious behavior and escalate to specialized teams.
• Escalate complex cases to Risk, Payments, Verification or Tier 2 Support teams.
• Ensure all interactions comply with security, compliance and responsible gaming policies.

Omnichannel Customer Service Agent

Customer Support Agent for iGaming, assisting users via phone, chat, and email in São Paulo. Responsible for solving inquiries and providing exceptional customer service across various channels.

Blaze

Open jobs

5 jobs found

Customer Service Omnichannel Agent

Blaze

Senior People Ops Analyst

Blaze

Head of Product

Blaze

Programmatic Media Buyer

Blaze

Omnichannel Customer Service Agent

Blaze