Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
About the role
- Customer Service Representative providing solutions for Spanish-speaking customers in Cluj Napoca. Ensuring efficient order processing and customer satisfaction across communication channels.
Responsibilities
- Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving and other services across all media (Telephone, Email, etc.).
- Check feasibility of customer request in terms of lead times, certificates and documents required. Ensure the contract review, the price policy and International Trade Compliance are applied with no exception and report to your management when discrepancies are identified.
- Replace other team members when vital to maintain the level of service / Assists any team member when vital. Contribute to back up and organization specific for critical business processes.
- Apply relevant customer service procedures and processes in the respect of the Quality Management System.
- Provide a daily follow up of the order book and takes actions to anticipate issues / satisfy the request of the customer (within the companies’ commitment). This can involve seek planning, Warehouse or any other department involved. Advise customers about potential delays or issues related to the order.
Requirements
- University Degree or equivalent experience in a similar field;
- Proficiency in Spanish (C1) and English;
- Proven experience in a customer service role;
- Strong analytical skills and ability to tackle problems;
- Good communication, teamwork and organizational skills;
Benefits
- Health insurance
- Personal development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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