Hybrid Clinical Patient Engagement Manager

at PANTHERx Rare Pharmacy

• Job title: Clinical Patient Engagement Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Pittsburgh, United States

About the role

• Clinical Patient Engagement Manager leading the development of clinical content for adherence and outcomes improvement with a focus on rare diseases at PANTHERx.

Responsibilities

• Oversees existing clinical programs for assigned RxARECARE programs by supporting internal and external stakeholders to drive optimal patient outcomes.
• Leads the design and development of new clinical programs, including the execution of project plans, to deliver value for existing programs.
• Conducts monthly clinical call quality reviews for all pharmacists assigned to programs, scores calls, and provides structured feedback.
• Creates and maintains competency assessments for pharmacists and deliver targeted remedial training to ensure rare disease expertise.
• Performs 1–2 live CE sessions annually focused on clinical professional development.
• Leads internal journal clubs with clinicians assigned to their teams to foster continuous learning and clinical excellence.
• Maintains a robust clinical library for their assigned rare programs.
• Actively participates in Clinical Oversight to assess the impact of the clinical program design for assigned RxARECARE programs and contribute to the efforts of Clinical Oversight as directed by clinical management or leadership.
• Prepares materials and presentations that can be used to update, educate, and influence various stakeholders across the organization including clinical program status reports, programs dashboards, and clinical outcomes and insights.
• Independently manages multiple work streams and deliverables across RxARECARE programs to support project and organization goals.
• Serves as the clinical pharmacy subject matter expert for assigned RxARECARE teams, answering questions for team members, patients, physicians, and partners.
• Contributes to a collaborative, positive team environment.
• Adheres to current accreditation standards, workplace policies and procedures.
• Precepts students and interns.

Requirements

• Doctor of Pharmacy or Bachelor of Pharmacy from an ACPE accredited institution.
• Minimum of three (3) years as a practicing, licensed pharmacist or completion of a pharmacy post graduate residency, PGY-1, or fellowship.
• Holds an active, unrestricted pharmacist license in the United States or U.S. territories.
• High level of independent judgment, individual initiative, and time management skills.
• Ability to communicate effectively in a manner that is clear, logical, and consistent.
• Capable of understanding and extrapolating information from primary literature.
• Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines.

Benefits

• Hybrid, remote and flexible on-site work schedules are available, based on the position.
• PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program!
• Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees.
• Of course we offer paid holidays too!