Senior Case Manager resolving technical and non - technical issues related to Expereo's services through customer liaison. Continuously optimizing processes for exceptional customer service.
About the role
- Assistant Store Manager responsible for daily operations and team leadership at Pandora boutique in Paris. Fostering sales growth and exemplary customer service while embodying brand values.
Responsibilities
- In partnership with the Store Manager, you will support, supervise and motivate the team to achieve sales targets, identify and maximize opportunities, while leading by example in delivering outstanding customer service
- You will manage stock, ensure compliance with Pandora procedures, organize and schedule teams to optimize sales, monitor sales performance and oversee security management
- You will be responsible for the proper functioning and operation of the store in the absence of the Store Manager
- You will need a strong on‑floor presence and to influence sales, so it is essential to enjoy this environment
- You will ensure compliance with Visual Merchandising guidelines
- You will be a brand and store ambassador, embodying the company's values on a daily basis (We dream, We dare, We care, We perform)
Requirements
- Experience in store management
- Understanding and management of a P&L (profit and loss), experience in a KPI-driven environment and ability to improve KPIs to ensure continuous growth and store success
- Experience managing a team in a retail sales environment: recruitment, onboarding and training of new members, performance evaluation and team development
- Fluency in English is a strong advantage for this role
- Availability on weekends and public holidays is preferred
Benefits
- Bonus schemes based on store performance
- Employee savings plan
- Meal vouchers of €10.50 per day via an Edenred card
- One additional day off for your birthday
- Personal discount on Pandora product purchases
- Supplementary health insurance covered at 75%
- Option to purchase CESU (household service vouchers) with Pandora contributing 50%
- Training from day one on products, sales and customer reception, delivered by experienced trainers
- Access to CSE (Works Council) benefits
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Case Manager responsible for resolving technical and non - technical issues related to Expereo’s services. Collaborating with customers and local providers to enhance customer experience.
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