Customer Success Representative at Reconomy providing operational support for international clients. Collaborating with internal teams and monitoring supplier performance in a hybrid work environment.
About the role
- Customer Success Manager at Equinix managing complex global accounts to ensure customer loyalty and drive product adoption. Collaborating across teams and leading onboarding for major clients.
Responsibilities
- Manages customer onboarding and support for more complex customers
- Uses judgment to determine the best method of interacting with customers during onboarding based on customers needs and project scope
- Leads onboarding across multiple regions and in partnership with other CSMs
- Develops, maintains and tracks progress of a Customer Success Plan
- Drives product and process adoption by understanding global customer usage and trends for all customers
- Partners with the global account team for all presales discussions to assist and develop account growth
- Manages delivery of regular Operational Survey Review with bespoke content
Requirements
- Proven years experience preferred
- Bachelor's degree preferred
Benefits
- Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability
- Equal Employment Opportunity
- Affirmative Action employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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