Operations Business Services Associate responsible for supporting insurance operations, processing requests, and client communication at Pacific Life. Engaging in problem resolution and administrative tasks within a hybrid work environment.
About the role
- Donation Management and Operations Manager at Monash Health Foundation overseeing and mentoring donation processes. Ensuring compliance and documentation while supporting the team in maintaining operational workflows.
Responsibilities
- Oversee accurate processing, documentation, and reconciliation of philanthropic donations in line with established procedures
- Maintain donor and donation records to a high standard of accuracy, confidentiality, and compliance
- Generate routine reports and support data analysis to inform operational and leadership decision-making
- Guide and mentor staff responsible for donation processing, ensuring consistent application of processes and timely service delivery
- Support operational workflows, respond to donor and internal queries, and contribute to continuous improvement initiatives across donor services
Requirements
- Tertiary qualification in a relevant discipline (e.g., business, finance or similar discipline) with demonstrated relevant experience, or an equivalent, alternate combination of relevant knowledge, training and/or experience
- Demonstrated experience in administrative or operational support, with strong attention to detail
- Working knowledge of receipting, reconciliation, reporting, or similar financial processes
- Proficiency in Microsoft Office, including intermediate to advanced Excel skills
- Strong communication and stakeholder liaison capabilities
- Ability to prioritise effectively, uphold confidentiality standards, and contribute to process improvements
Benefits
- Remuneration for education and training
- Opportunities for personal development
- Supportive working environment
- Community engagement initiatives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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