Loan Operations Commercial Loan Closer ensuring smooth and timely closing of commercial loans. Collaborating with internal and external stakeholders in Atlanta office environment.
PC
Hybrid Quality Operations Specialist
Posted 2 weeks ago
About the role
- Experienced business professional supporting Electric Compliance Controls Validation Team at PG&E. Focused on developing quality management plans and ensuring compliance through process improvements.
Responsibilities
- Develop/refine the process to identify external regulatory requirements, benchmark internally and externally, validate process controls, and summarize findings.
- Develop controls or metrics to assist in monitoring and evaluating the success of compliance controls.
- Develops and leads team to perform business process analysis and business process reengineering.
- Prepare and present summary of findings and risk to PG&E to senior and executive leaders.
- Develop strategy and action plans, working with Directors and Officers.
- Coach stakeholders to develop appropriate corrective action plans that contain effective solutions to prevent recurrence.
- Review failure data and make recommendations to improve process performance, applying broad company and industry knowledge.
- May coach and provide direction to less experienced team members.
- Works effectively in a matrixed organization, working with directors and managers across organizations to provide expert opinion and influence decisions.
- May develop/refine process to determine and prioritize processes to evaluate regulatory controls.
Requirements
- Minimum High School Diploma or equivalent
- 7 years of progressive experience in utility operations or in other highly regulated industry
- 2 years of experience with causal evaluation methods and investigations in the utility industry
- Desired Master’s Degree or equivalent experience
- Experience in regulatory oversight, audit readiness, and leadership
- Familiarity with California and Federal regulatory programs related to Electric Operations
- Knowledge of operations, maintenance, and engineering program processes and procedures
- Proven ability to prepare materials for and effectively communicate/present findings to senior and executive leaders with clarity, gain consensus on path forward.
- Working knowledge of process instrumentation and controls and/or structured process improvement or process reengineering
- Leadership or facilitation training (e.g., crucial conversations and facilitative leadership)
- Certified Internal Auditor (CIA) or equivalent
- Completion of professional auditor training
- Causal Evaluation Certification (e.g., Barrier Analysis, Fault Tree, 5-Whys, HFACS)
- Certification in Causal Evaluation (e.g., Conger/Elsie, Tonex, Cocrane (Firebird), Apollo, ASQ, TapRooT®, ISO9000, Sologic, Cause Mapping, or equivalent)
- Lean Six Sigma Certification
- Certified Project Management Professional (PMP)
- Certified Compliance & Ethics Professional (CCEP)
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Job title
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