Airport Operations Crew providing award - winning customer service to JetBlue Customers at the airport. Managing luggage, ticketing, boarding, and assisting special needs.
About the role
- Lead Medical Affairs Operations Systems for a global healthcare company, focusing on innovative solutions and cross-functional collaboration. Manage vendor relationships and ensure project effectiveness in medical operations.
Responsibilities
- Lead implementation and support of MA Operations Systems (i.e. medical insights system, MedComms/Portals)
- Assumes functional ownership and partners with line of business and IT colleagues in managing medical CRM from concept to production, including maintenance, upgrade, troubleshooting, test scripts.
- User acceptance testing (UAT), implementation of new versions, end user training and creating reports as required.
- Drive and oversee deployment of innovative solutions that support field effectiveness, efficiency and enablement via MA operational systems and platforms
- This individual must collaborate with departments cross functional departments to understand, address and present solutions to meet business priorities through systems and platforms.
- Partnering with IT and NNI Veeva CRM teams to shape solutions aligned to medical affairs priorities.
- Develop and maintain operational procedures and standards in collaboration with key NNI functions and aligned with, SOPs and guidelines
- Provide operational oversight for all systems and communication channels utilized by Medical Affairs
- Lead the exploration of new capabilities/technology anticipating the future needs of the medical affairs organization
- Responsible for MA operations systems vendor management including input into budget planning, forecasting and oversight
- Drive current MA operations systems, processes and technology to ensure operational effectiveness.
- Proactively identify process improvement initiatives when needed
- Demonstrate project management skills and leadership for new and existing system enhancements and maintain operational procedures and standards in collaboration with key stakeholders and aligned with NNI policies, SOPs and guidelines
- Ensure Medical Affairs has optimal tools & resources to enable & evolve customer engagement
- Collaborate effectively with external vendors and internal stakeholders to continually refine MA systems and platforms
- Support web content operations and contributing to site strategy, with exposure to Adobe Cloud Manager for release processes
- Work with Adobe Experience Platform and/or Customer Data Platform teams to help consolidate stakeholder data, support consent processes, and assist with audience segmentation for email and web initiatives
- Knowledge of email communication workflows, including configuring message sequences, building basic engagement pathways, and monitoring distribution metrics across HCP audiences
Requirements
- A Bachelor 's degree required
- PMP certification Preferred
- A minimum of 7+ years of progressively responsible project management experience required
- Experience in Medical Affairs preferred
- Extensive understanding of project and program management principles, methods and technique and process improvement
- Demonstrated excellent communication (written, verbal and presentations) and stakeholder management skills with cross-functional team interaction
- Excellent collaborator with ability to build and maintain relationships with people at all levels of the organization
- Strong strategic mindset, understanding of market needs and demonstrated understanding of legal and regulatory environment of pharmaceutical industry
- Demonstrated strong analytical skills. Capability to turn data into insights and provide recommended actions based on a solid knowledge of the business
- Demonstrate decisiveness in resolving business problems, making decisions and identifying priorities
- Self-confident with a growth-mindset and continually focused on product improvement, innovation and results.
- Ability to engender trust and respect of peers and superiors
- Presentable, highly articulate, goal-oriented, with high integrity and strong ethics
Benefits
- medical, dental and vision coverage
- life insurance
- disability insurance
- 401(k) savings plan
- flexible spending accounts
- employee assistance program
- tuition reimbursement program
- voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance
- time off pursuant to its sick time policy
- flexible vacation policy
- parental leave policy
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