Program Manager Senior redefining member service and value delivery for USAA. Collaborating cross - functionally to implement strategic initiatives in banking operations.
PC
Hybrid Expert Program Manager, Performance Management
Posted 3 weeks ago
About the role
- Expert Program Manager overseeing compliance and performance management, ensuring execution of commitments and corrective actions at PG&E.
Responsibilities
- Lead the end-to-end performance cycle for commitments and corrective actions, ensuring on time delivery, quality execution, and alignment with compliance risk priorities.
- Track the real time status of commitments and corrective actions, providing visibility into at-risk or overdue items and supporting risk based prioritization.
- Drive accountability by escalating slippage, defining recovery plans, and removing barriers to ensure regulatory and operational expectations are met.
- Monitor KPIs such as closure rates, cycle time, backlog trends, aging items, and compliance risk exposure.
- Conduct structured root cause analysis to identify drivers of noncompliance, repeat findings, and systemic process breakdowns.
- Strengthen containment (short-term controls) and enhance the effectiveness of countermeasures (long-term risk reduction).
- Implement process improvements that reduce regulatory exposure, prevent recurrence, and increase compliance resilience.
- Align and maintain the enterprise framework for commitment performance and compliance risk mitigation.
- Deliver performance reporting that provides leaders with visibility into progress, risk exposure, barriers, and required decisions.
- Partner across Compliance, Governance, Operations, Engineering, Wildfire, Regulatory Affairs, and Legal to ensure commitments and corrective actions target the highest priority risks.
- Assess the effectiveness of corrective actions over time and identify opportunities to strengthen or redesign them when risks persist.
Requirements
- Bachelor’s degree or equivalent experience in business
- 8 years of related equivalent experience
- Master’s degree in Engineering, Data Analytics, or a related field
- Experience leading commitments or corrective action programs in a regulated environment
- Demonstrated ability to prepare and present complex findings to senior and executive leaders with clarity, gaining alignment on paths forward
- Experience with process mapping/controls documentation, structured process improvement, and management of change
- Experience in enterprise risk management, hierarchy of controls, and human factors
- Proficiency in data visualization tools (Power BI, Tableau)
- Certified Compliance & Ethics Professional (CCEP)
- Lean Six Sigma Certification
- Project Management Professional (PMP)
- Professional Engineer (P.E.)
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