Help Desk ICT role providing 1st level support for applications and hardware at Prometeia in Bologna. Focused on managing support services for on - site and remote staff.
About the role
- Technical Customer Support Specialist assisting customers via live chat and email. Joining a growing team at Oxylabs, focusing on customer service excellence in web data gathering.
Responsibilities
- Give joy to our customers by solving their queries via live chat and email;
- Ensure excellent customer experience;
- Answer customers’ queries & provide reliable information;
- Interpret and finetune the customer success process & performance;
- Work alongside techies to understand IT business logic;
- Build and develop customer relationships that will turn clients into advocates.
Requirements
- Fluent in English and Lithuanian
- Ability to work full-time during the day shift (9 AM - 5 PM) in a hybrid working model
- Energy to move mountains together with your team
- Empathy and understanding - basically showing clients how important they are!
- Looking for a real opportunity to grow
- Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.
Benefits
- Access to mental and physical well-being resources
- Expansive benefit package covering learning, well-being, celebration, and much more
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Senior IT Systems Technician providing IT support for multiple offices and remote staff. Managing hardware, software, and network issues in a fast - paced environment.
Technical Customer Support Representative in the global agribusiness CHS, facilitating customer support and inquiries. Focused on onboarding, contracting, billing, and dispute resolution with a customer - oriented approach.
Quality Control Audit Manager II overseeing financial crimes audits at TD Bank. Responsible for planning, executing complex quality control reviews, and managing audit teams.
IT Administrator in Jotun’s Graduate Program managing IT support and user training. Focus on optimizing technology solutions and providing second - level support across Jotun units.
Exhibit Manager coordinating logistics for trade shows, overseeing operations and managing customer relationships. Ensuring timely delivery of exhibition materials and promoting Saia's services.
Help Desk Specialist providing customer support for Cayuse applications via phone, email, or self - service portal. Fostering technical solutions, promoting teamwork, and ensuring quality deliverables.
Help Desk Tech providing technical support and serving as the primary escalation point for customer inquiries. Troubleshooting hardware, software, and operational issues to ensure high availability of IT services.
Vulnerability Researcher providing critical technical support for digital evidence management at Magnet Forensics. Emphasizing complex problem - solving in a mission - driven team environment.
Multi - Unit Manager leading store operations and management teams to exceed sales and profit goals. Responsible for coaching management teams and implementing operational initiatives across multiple locations.