Senior Manager leading ERP & Finance Services team at Nilfisk, managing global ERP transformation projects. Collaborating with stakeholders and overseeing vendor relationships in a diverse international setting.
About the role
- IT Administrator in Jotun’s Graduate Program managing IT support and user training. Focus on optimizing technology solutions and providing second-level support across Jotun units.
Responsibilities
- Ensure a smooth and positive end-user experience by providing day-to-day IT support, handling all IT-related questions, requests, and incidents through The local ticket management system "Caretaker SMAX".
- Assist and support end-users by trouble-shooting IT systems and software, registering and follow-up on caretaker tickets, provide training to ensure that Digital IT tools are used effectively and become a source of competitive advantage.
- Have professional responsibility and stay current with technological developments, contribute and recommend solutions to ensure Jotun operates with optimized solutions and takes advantage of new technology in existing and new markets.
- Responsible for all incidents, events, and service requests that are assigned to be resolved and attended to within the service levels dictated at the End to End Framework by regular KPI reporting and monitoring.
- Provide second-level IT support across other Jotun units, ensuring timely resolution of support requests and adherence to agreed Service Level Agreements (SLAs).
Requirements
- Bachelor degree
- 2 years’ experience
- Minimum ITIL Foundation
- English proficiency
- Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
- Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.
- Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
- Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
Benefits
- Competitive compensation and benefits.
- Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
- Career development opportunities across multiple disciplines and geographies.
- Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
- A supportive and inclusive company culture where you can be your authentic self.
- A focus on having fun together through team buildings and social activities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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