Hybrid CRM Business Analyst

at Oxylabs.io

• Job title: CRM Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €2,200 - €4,000 per month
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Vilnius, Lithuania

About the role

• Business Analyst focusing on revenue growth through system optimization for a web data gathering solutions company. Collaborating with cross-functional teams to improve operational efficiencies.

Responsibilities

• In-depth business analysis and process understanding to identify current challenges, improvement opportunities, and recommend effective CRM solutions;
• Gather and document business requirements related to CRM processes, ensuring alignment with business goals and stakeholder needs. Prepare tasks and collaborate with development.
• Collaborate with cross-functional teams to ensure accurate and timely reflection of changes within the CRM system, and communicate these updates to impacted departments.
• Educate and influence stakeholders across the organization to ensure optimal use of CRM functionalities, promoting best practices and user adoption.

Requirements

• Experience working as a Business Analyst in a project environment, delivering IT-enabled changes.
• Strong skills to map out current-state ("as-is") and future-state ("to-be") processes. Experience creating process diagrams that help identify bottlenecks, inefficiencies, or opportunities for automation and improvement.
• Experience managing or supporting cross-functional projects related to revenue operations processes.
• Hands-on experience across the full project delivery lifecycle, including requirements gathering, testing, release, and post-implementation support.
• Strong organizational skills with the ability to manage time effectively, prioritize competing demands.
• Proactive and self-motivated, with a continuous improvement mindset and a drive to identify and implement process changes.
• Strong stakeholder management skills, with experience working collaboratively with senior leadership and cross-functional teams.
• Great communication skills, with the ability to work both independently and as part of a team.
• **Nice to have:**
• Prior experience in B2B, SaaS, or another relevant industry.
• B2B process understanding, with the ability to optimize workflows and automation.
• Experience with sales tools and platforms.
• Change management experience.

Benefits

• expansive benefit package covering learning, well-being, celebration, and more