Service Delivery Manager at Centorrino Technologies ensuring high - quality service delivery and customer satisfaction in Sydney. Collaborating with various teams for operational excellence and strategic improvement.
About the role
- Senior Project Manager responsible for strategy and implementation in Customer Operations. Engaging with various telecom partners to enhance efficiency and cost-saving.
Responsibilities
- Responsible for strategic Customer Operations projects – from the strategy roadmap to go-live.
- Independently develop, design and implement business models.
- Negotiate with wholesale partners to align processes and define and specify contract components.
- Design efficient end-to-end processes (fulfillment, order-to-activate, service processes).
- Implement solutions for process automation.
- Support the operational responsibility for the service platforms.
- Prepare SWOT, potential and gap analyses to identify success factors.
Requirements
- Several years of professional experience managing complex projects
- University degree in communications engineering, electrical engineering, industrial engineering, business administration, or a comparable qualification
- Solid knowledge of telecommunications engineering, FTTx technology, service platforms, and in-depth process knowledge in Fiber Order Management/Fulfillment and Service Management
- Strong customer- and quality-oriented mindset combined with a structured working style
- Confident presence and persuasive team and communication skills
- Open mindset with the ability to quickly and thoroughly familiarize yourself with new topics and structures
- Team player in a multicultural environment
- Fluent German and good English skills
Benefits
- Coverage of costs for a high-performance internet connection of up to €50 net per month
- Digital meal allowance of up to €112.50 net per month, valid wherever you are eating
- Flexible working hours and the option to work from home anywhere within Germany at any time, and up to 25 days per year from other European countries
- Monthly €40 discount on your mobile or landline bill through our partner Vodafone
- 30 days of vacation per year, plus Christmas Eve and New Year's Eve, and with Xtra-Plus up to 10 additional unpaid leave days on top
- Subsidy for bike leasing via EURORAD for environmentally friendly commuting, plus support for your Urban Sports Club membership through cooperation with awo lifebalance
- An additional 5% of your annual base salary for your pension provision, with the flexibility to decide how to use this extra for your future
- 3 months continued salary payment in case of illness, as well as coverage in the event of disability and death
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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