Service Desk Analyst providing first level customer support in a 24/7 environment handling incidents and service issues. Role involves 4 on 4 off Night Shifts with some opportunity for remote work post - training.
About the role
- Analista de Facilities Sênior at Colliers responsible for operations management and contract governance in Guarulhos, Brazil. Involves communication with suppliers and performance tracking.
Responsibilities
- Monitor and support day-to-day operations for the unit’s shuttle transport and food service activities;
- Manage and oversee shuttle and food service contracts, ensuring compliance with SLAs, operational KPIs and contractual requirements;
- Act as liaison with vendors for operational alignment, deviation handling and implementation of corrective action plans;
- Support budget control, perform monthly measurements and validate service billing;
- Track operational indicators and assist with governance routines;
- Provide operational support to internal stakeholders and the client, ensuring smooth operations and process compliance;
- Support implementation of continuous improvements, process standardization and strengthening governance;
- Prepare and maintain management reports, dashboards and operational controls.
Requirements
- Bachelor’s degree in Administration, Engineering, Logistics, Nutrition or related field;
- Postgraduate degree/MBA in Operations Management or Facilities is a plus;
- Proven experience in Facilities management, Food Services and/or Shuttle Transport operations;
- Lean Six Sigma certification (Green/Black Belt) is a plus;
- Experience managing governance for large-scale contracts and multimillion budget management;
- Fluency in Portuguese and Spanish; English is a differential;
- Proficiency with management tools: SAP, Power BI, Ariba, Jira.
Benefits
- Not specified
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