Retail Sales Consultant role at Telstra enhancing customer experience through tech solutions. Collaborate with team to meet sales targets in a dynamic retail environment.
About the role
- Customer Service Specialist supporting clients at Ottimate's AI-powered accounts payable platform. Addressing inquiries and collaborating with internal teams for customer satisfaction.
Responsibilities
- Provide prompt and courteous responses to general customer inquiries in alignment with our current customer service level agreements (SLAs).
- Collaborate with team members within the Support or Customer Success groups to address customer inquiries and issues.
- Actively participate in team meetings and training sessions to stay informed about product updates and improvements.
- As a part of the Scaled Customer Success program manage a high volume of accounts using a one-to-many approach.
- Assist the Scaled Customer Success Managers in preparing data and presentations related to annual renewal proposals and quarterly business reviews.
- Respond to and resolve customer inquiries regarding their account with Ottimate.
- Collaborate with experts in specific areas to address complex customer issues.
- Escalate issues to leadership as necessary to ensure a high level of customer satisfaction with our product and service levels.
- Seek oversight and assistance from managers when addressing challenging customer queries or technical issues.
- Collaborate with higher-level team members to enhance skills and knowledge in the resolution of customer problems.
Requirements
- Previous experience in a customer-facing role is preferred.
- Basic understanding of technical support concepts and troubleshooting techniques.
- Strong English communication skills with the ability to convey technical information in a clear and concise manner.
- Collaborative mindset and willingness to seek assistance and guidance when needed.
- Familiarity with Jira, Freshdesk, Salesforce, Maxio or similar systems is a plus.
- Familiarity with Accounting terminology is a plus.
- Familiarity with ERP Integrations is a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Retail Sales Consultant at Telstra focusing on delivering outstanding customer service and transforming the telecommunications experience. Empowering customers and providing tailored solutions in - store.
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