Manager leading Learning & Development at 1 - 800 Contacts. Overseeing training programs and team development for call center operations in a hybrid environment.
About the role
- Global Learning Specialist at Orora Group supporting design and delivery of learning solutions. Collaborating with stakeholders to enhance leadership, culture, and compliance capability.
Responsibilities
- Design and deliver smaller-scale learning programs and projects, including compliance training and targeted learning content, etc.
- Develop engaging digital learning content using eLearning authoring tools and support deployment through local LMS platforms
- Support the wider Learning team on components of larger-scale learning programs, including the Global Leadership Program
- Support and manage learning systems and processes, including compliance reporting and assessment tools
- Facilitate or co-facilitate virtual learning sessions and masterclasses for global audiences
- Continuously improve learning assets and processes using feedback, data and business insights
- Provide ongoing support and distribution of learning content, including tools and resources to support performance and development
Requirements
- Minimum 3 years’ experience designing and developing high-quality learning and digital learning content
- Strong grounding in instructional design and adult learning principles across digital, virtual and face-to-face learning
- High level of technical confidence using eLearning authoring tools and design platforms, including Guroo, Rise, Adobe Creative Suite Cloud or similar
- Confident stakeholder partner, with the capability and willingness where needed to facilitate virtual learning programs
- Strong analytical skills with excellent attention to detail
- Proactive problem-solver, comfortable working in a fast-paced environment
- Genuine passion for learning, with a strong focus on feedback and continuous improvement
Benefits
- Hybrid working - 2 office days per week
- Discounts available on gyms, spas, health care plans, beverages and more!
- Purchase up to 4 weeks additional leave per year
- Electric Vehicle monthly subscription available
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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