Technical Account Manager enabling organizations to deploy enterprise AI at scale. Building long - term customer relationships and coordinating project outcomes across technical teams.
About the role
- Technical Account Manager overseeing service delivery and client relationships in healthcare technology. Collaborating with internal teams to ensure performance and reliability across software platforms.
Responsibilities
- Build and maintain strong relationships with client stakeholders including technical leaders, architecture teams, and executive sponsors.
- Act as the primary point of contact for technical service delivery issues and escalations.
- Work with clients to understand their goals and translate them into service delivery plans and improvements.
- Lead regular service reviews, including discussions around platform health, incidents, and opportunities for improvement.
- Oversee the ongoing delivery of services including upgrades, integrations, monitoring, and support.
- Ensure services meet agreed performance, availability, and security expectations.
- Work with internal teams to improve visibility into system performance and operational metrics.
- Help coordinate platform or infrastructure changes to ensure minimal disruption to client services.
- Coordinate responses to major service incidents and help ensure issues are resolved quickly.
- Participate in change management processes to ensure updates are planned and communicated effectively.
- Support root cause analysis and help drive improvements to prevent recurring issues.
- Contribute to improving incident and operational processes.
- Work closely with engineering, product, and infrastructure teams to resolve issues and improve service performance.
- Promote accountability, collaboration, and continuous improvement across teams.
- Help identify opportunities to improve service reliability and operational efficiency.
- Identify potential service or operational risks and escalate when needed.
- Ensure services align with healthcare security, privacy, and compliance requirements.
- Support service reviews and improvement initiatives to maintain strong operational standards.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 7+ years of experience in technical account management, service delivery, technical operations, or similar roles.
- Experience working with enterprise software platforms and supporting customer environments.
- Familiarity with cloud platforms and modern software delivery practices is beneficial.
- Experience working in regulated industries such as healthcare is preferred.
- Certifications such as ITIL, PMP, or cloud certifications (AWS, Azure, GCP) are advantageous.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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