Technical Account Manager enabling organizations to deploy enterprise AI at scale. Building long - term customer relationships and coordinating project outcomes across technical teams.
About the role
- Technical Account Manager providing technical and strategic client support for IT solutions. Collaborating closely with customers to optimize IT system landscapes and ensuring project management success.
Responsibilities
- Technical and strategic customer support (new and existing customers): regular client and coordination meetings, proactive needs assessment and problem resolution
- Proactive upselling to continuously optimize customers' IT system landscapes
- Comprehensive understanding and effective communication of core IT solutions
- Development of customer-specific IT solutions in close collaboration with Key Account Management
- Active project management (resource planning for the operational technical team, project control, change requests, scheduling, etc.)
- Conducting customer workshops
- Continuous quality management and documentation of implemented activities
- Independent trouble/incident management
- Verification of billing and invoices
Requirements
- Technical understanding of IT solutions and expert knowledge in IT infrastructure
- Solid knowledge of Microsoft technologies (cloud & on-premises)
- Completed IT education (apprenticeship, technical college/HTL, university of applied sciences/FH or university)
- Several years of experience in project management or IT management
- Customer-oriented, communicative personality with a focus on holistic solutions
- Very good command of German and English
- Precise, structured and independent way of working
- Enthusiasm for new technologies
Benefits
- Performance-based compensation with willingness to pay significantly above standard rates
- Attractive bonus scheme in addition to base salary
- Option for a 4-day work week
- Collaboration with international clients
- Company car
- Company mobile phone, company laptop (private use permitted), and other IT equipment
- Flexible working hours & remote work possible
- Attractive employee discounts and perks
- Individual training and certification opportunities
- Fresh fruit, unlimited coffee and many other surprises
- Legendary team events, including great company outings
- Numerous discounts on fashion, leisure and technology
- Company bike
- Sports '200er' (sports allowance)
- Occupational health services including free physiotherapy and massage
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Account Manager supporting EMEA customer base for Benchling's biotech R&D platform. Building relationships and ensuring customer success post - go - live.
Senior Technical Account Manager at Snowflake handling technical lead responsibilities. Engaging with enterprise customers to drive growth and efficiency in their workloads on the Snowflake platform.
Technical Account Manager providing service support and management for Mercury and Brunswick products. Responsible for customer relations and resolving service - related issues in the assigned territory.
Technical Account Manager overseeing supplier integrations for travel tech company Stayforlong. Responsible for monitoring performance and ensuring technical efficiency in a collaborative environment.
Manager of Pensions Technical Controls leading a team overseeing Excel - based calculation tools for pensions. Ensuring compliance and operational efficiency within a highly regulated environment.
Refining and Chemical Technical Account Manager managing automation projects in Refining and Chemicals sector. Located in Houston, TX, with accountability in Americas.
Technical Account Manager at Proofpoint supporting strategic customers with a focus on technical and customer service excellence. Aiding in crisis and incident responses while managing technical support interactions.
Technical Account Manager delivering strategic technical and architectural guidance to optimize Red Hat infrastructure. Cultivating relationships and resolving technical issues for customer success.
Technical Account Manager supporting offshore drilling clients with Helin’s Red Zone Monitoring solution. Enhancing safety and operational efficiency through customer partnership and training in monitoring systems.