Technical Account Manager enabling organizations to deploy enterprise AI at scale. Building long - term customer relationships and coordinating project outcomes across technical teams.
About the role
- Senior Technical Account Manager at Snowflake handling technical lead responsibilities. Engaging with enterprise customers to drive growth and efficiency in their workloads on the Snowflake platform.
Responsibilities
- Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
- Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production
- Develop, manage, and implement a strategy for efficient workload consumption
- Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
- Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
- Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution
- Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise
- Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships
Requirements
- B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
- 8+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
- 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
- Hands-on experience with Python, SQL, or Scala
- Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
- Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising
- Hands-on experience in database management, data engineering, and data science
- Skilled in resolving complex escalations with senior customer executives
- Excellent verbal, written, communication, and receptive listening skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
- Flexible work arrangements
- Bonuses
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