Technical Account Manager enabling organizations to deploy enterprise AI at scale. Building long - term customer relationships and coordinating project outcomes across technical teams.
About the role
- Technical Account Manager providing service support and management for Mercury and Brunswick products. Responsible for customer relations and resolving service-related issues in the assigned territory.
Responsibilities
- Provide all dealer and retail customers with technical/service support
- Travel your assigned territory to diagnose and resolve service-related product malfunctions
- Independent autonomous travel to complete and submit reports on field-related activities
- Complete ongoing evaluations of all dealers
- Communicate information to service, manufacturing, and quality engineering groups
- Manage career development for dealer technicians
- Assist and advise OEMs of product configuration, training, installation, and integration as required
- Organize site visits to provide improved dealer and OEM support
- Provide in-field support to Mercury Legal department
Requirements
- Thorough knowledge of Mercury products, vessel & electrical systems
- Complete understanding of customer service philosophy and procedures of the company
- Interpersonal skills necessary to deal with dealers, customers, brokers, and OEMs
- Effectively plan, develop, and execute product issue resolution, installation, and integration in the field
- Willingness to travel (50% - 75%)
- Occasional multi-week travel events may be required
- Ability to work independently, make accurate decisions, and analyze risk
- Excellent interpersonal skills, meticulous data gathering capabilities
- Excellent Computer and technology skills
- Five or more years in a marine service-related capacity
- Diverse advanced marine Mechanical/Electrical background
Benefits
- Medical, dental, vision
- Paid vacation
- 401k (up to 4% match)
- Health Savings Account (with company contribution)
- Well-being program
- Product purchase discounts
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