Werkstudent in Repair Administration & Customer Success at RIEDEL Communications. Responsible for customer repair data entry and communication with clients in German and English.
About the role
- Enterprise Customer Success Manager driving customer ROI and success for Smart Containers at ORBCOMM. Collaborating with global teams for operational excellence and relationship management.
Responsibilities
- Drive Measurable Customer Value & ROI Define baseline KPIs and co-create ROI models tailored to container logistics and maritime operations.
- Track and communicate progress, highlighting measurable outcomes and strategic improvements.
- Identify operational inefficiencies related to the baselined KPIs, and recommend best practices to maximize adoption and impact.
- Oversee governance and execution of pilot programs to ensure alignment with customer needs.
- Leverage Deep Product Expertise Develop expert-level knowledge of ORBCOMM’s Smart Containers solutions, integrations, and industry applications.
- Translate product capabilities into business value tied to container visibility, asset utilization, and supply chain optimization.
- Share insights and best practices across accounts and internal teams.
- Proactively identify expansion opportunities that enhance container operations and client success.
- Act as an Embedded Client Partner Immerse in customer environments to understand enterprise structure, workflows, and decision-making dynamics.
- Build trust-based relationships with influencers and operational teams in maritime and container logistics.
- Map stakeholder ecosystems and monitor risk indicators.
- Advise customers on process optimization, KPI improvement, and maximizing platform utilization.
- Collaborate Cross-Functionally Partner with Account Management, Solutions Architecture, Product, Analytics, and Professional Services to deliver a unified experience.
- Capture customer insights and translate them into actionable feedback for product roadmap and service enhancements.
- Support Sales in identifying upsell and cross-sell opportunities based on client needs and ROI analysis.
- Engage and Communicate with Impact Prepare and deliver compelling business reviews, ROI reports, and KPI dashboards focused on container operations.
- Facilitate strategic workshops and value discovery sessions with maritime and logistics stakeholders.
- Communicate progress, risks, and recommendations with clarity and executive presence.
- Keep stakeholders aligned on priorities, success metrics, and roadmap execution.
Requirements
- A Bachelor’s degree (MBA preferred).
- 5–10 years in Customer Success, Management Consulting, Value Engineering, Business Analysis, or similar strategic client-facing roles.
- Proven success managing enterprise accounts in maritime supply chain, container logistics, or IoT/SaaS sectors.
- Strong product and technical aptitude; ability to translate features into business outcomes.
- Proficiency in Salesforce for CRM and case management.
- Expertise in interpreting and modeling data (KPIs, dashboards, ROI analysis).
- Familiarity with advanced analytics and AI-driven solutions, and a commitment to ongoing digital and AI upskilling.
- The ability to influence without authority and thrive in complex, matrixed environments.
- A track record of crafting compelling, data-driven value narratives and delivering measurable ROI.
- Exceptional stakeholder management and relationship-building skills, combined with strong communication and executive-level presentation capabilities.
- Deep curiosity about customer challenges and workflows, paired with a proactive, resourceful approach to leading through ambiguity.
- Flexibility to work primarily onsite to support customer engagement and operational needs.
- Ability to leverage AI-enabled tools and automation to enhance productivity, with a commitment to continuous learning in digital and AI literacy.
Benefits
- Enjoy a hybrid schedule – combine a strong on-site presence in Singapore to drive customer success with the flexibility to connect remotely with our global teams.
Job title
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