Hybrid Regional Operations Manager – East Los Angeles

at OPENLANE

• Job title: Regional Operations Manager – East Los Angeles
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,000 - $75,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Regional Operations Manager at OPENLANE driving inspection processes and ensuring quality standards. Responsible for team management and data-driven decision-making.

Responsibilities

• Master OPENLANE policies, processes, procedures, and tools used to complete floor plan audits and vehicle or facility inspections.
• Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools.
• Responsible for recruiting and hiring initiatives for both contract and full-time inspectors.
• Partner with Marketplace and Commercial Sales Team to guarantee regional success.
• Cultivate strong customer relationships with dealers and the OPENLANE sales team.
• Support the Senior Regional Operations Manager in creating and implementing OKR's.
• Lead and develop teams to deliver exceptional audit/inspection services.
• Ensure contractors meet customer requirements and operational standards.
• Act as the main point of contact for contractors and inspectors.
• Adopt a continuous improvement mindset and collaborate with cross-functional teams.
• Work in the field 1-2 days per week ensuring quality standards are met.

Requirements

• Minimum of 3+ years relevant experience or education.
• Minimum of 2+ years of automotive mechanical experience.
• Must be able to operate a motor vehicle and possess a valid driver’s license.
• A working knowledge of technology, particularly in submitting electronic inspection reports.
• Previous experience managing teams and individuals, including both contractual and full-time employees.

Benefits

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement