Regional Operations Manager at OPENLANE driving inspection processes and ensuring quality standards. Responsible for team management and data-driven decision-making.
Responsibilities
Master OPENLANE policies, processes, procedures, and tools used to complete floor plan audits and vehicle or facility inspections.
Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools.
Responsible for recruiting and hiring initiatives for both contract and full-time inspectors.
Partner with Marketplace and Commercial Sales Team to guarantee regional success.
Cultivate strong customer relationships with dealers and the OPENLANE sales team.
Support the Senior Regional Operations Manager in creating and implementing OKR's.
Lead and develop teams to deliver exceptional audit/inspection services.
Ensure contractors meet customer requirements and operational standards.
Act as the main point of contact for contractors and inspectors.
Adopt a continuous improvement mindset and collaborate with cross-functional teams.
Work in the field 1-2 days per week ensuring quality standards are met.
Requirements
Minimum of 3+ years relevant experience or education.
Minimum of 2+ years of automotive mechanical experience.
Must be able to operate a motor vehicle and possess a valid driver’s license.
A working knowledge of technology, particularly in submitting electronic inspection reports.
Previous experience managing teams and individuals, including both contractual and full-time employees.
Benefits
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
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