Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
About the role
- Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Responsibilities
- Provide operational and technical support for the Payment Gateway system, including administration, monitoring, and development.
- Set up, configure, and update system entities upon request (customers, projects, terminals, etc.).
- Implement configuration changes, including routing, geolocation, limits, velocity controls, and other system parameters.
- Ensure system data is accurate and up to date.
- Monitor system performance to ensure continuous integrity, availability, and optimal operation.
- Monitor data usage, regulate access rights, and maintain data flows within the system and connected systems.
- Test data processing within the system to ensure correct and reliable operation.
- Test and start operational use of new system versions into production.
- Coordinate integration of the Payment Gateway with third-party systems.
- Coordinate customer integrations with the system.
- Participate in and coordinate investigations related to incidents and potential security breaches.
- Provide guidance and support to internal business users and external customers.
- Ensure the development and maintenance of user and customer documentation and instructions.
- Participate in system improvement initiatives and the introduction of new technologies.
- Participate in integrations with other internal systems.
- Participate in the development and maintenance of IT Disaster Recovery Plans.
- Continuously improve professional skills and knowledge relevant to the role.
- Perform other duties related to the position as assigned by company management.
Requirements
- 2+ years of hands-on experience with a payment gateway or similar payment processing system
- Solid understanding of card acquiring and payment processing flows
- Working knowledge of IT systems relevant to payment platforms
- Ability to act calmly in non-standard situations and adapt quickly to change
- Strong problem-solving mindset with attention to detail
- Fluent English (written and spoken)
- Self-driven, responsible, and comfortable working under pressure
- Higher education is an advantage, but not mandatory
- Experience with programming Languages: Python, C#, SQL, Java, JavaScript (Node.js), Bash/Shell scripting is a big advantage.
- Experience with databases: PostgreSQL, MSSQL, Redis, MySQL/MariaDB, MongoDB, and Elasticsearch is a big advantage.
Benefits
- Competitive compensation aligned with the Latvian FinTech market
- Hybrid working model with flexibility
- Opportunities to grow technical and payments expertise
- Fast-moving, hands-on environment with visible impact
- Supportive team culture with room for initiative and ownership
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.
Director of Technical Support Engineering managing EnterpriseRX level 3 support operations. Leading a team to resolve complex technical issues and ensure exceptional service to customers.
Clinical Support Engineer working with neuro|mate stereotactic robot technology. Responsibilities include installation, maintenance, and direct support for neurosurgical procedures nationwide.
Support Engineer responsible for L2/L3 technical support for Vendavo's products. Bridging technical support, business understanding, and customer service in a highly technical role.
Premier Support Engineer providing technical leadership to enterprise customers and influencing cloud integrations at Trimble. Resolving complex cloud issues and building performance telemetry dashboards for enterprise solutions.
Technical Support Associate providing advanced post - sales support for Ciena networking systems. Analyzing technical issues and collaborating with global teams for effective solutions.
Support business development initiatives and client onboarding in the precious metals sector. Contribute to daily operations and engage with clients on trading and market insights.