Operations Consultant optimizing operational structures for an innovative mobility company. Engaging in projects for shared mobility and autonomous driving initiatives.
IA
Hybrid Senior Analyst, Workforce Management – Dialer Operations
Posted 3 months ago
About the role
- Reporting & Automation Analyst working to design, generate, and maintain complex reports and dashboards. It involves data from multiple systems to assist business decision-making.
Responsibilities
- Creates reports and dashboards on historical data and build intraday reports.
- Use advance tools/programming to automate regular tasks.
- Builds IVR flows, maintains system configurations and databases.
- Historical call data management and report logic maintenance.
- Maintaining a high degree of quality on the data and reports shared.
- Supporting the team with ongoing projects for system migration and process changes.
- Generating and maintaining client stats for internal and external audits.
- Generating adhoc reports as per the requirements from BUs and other departments.
- Performs other related duties as assigned.
Requirements
- Bachelor’s / Master’s degree in the stream of computer science / applications BSc (CS) / BCA / MSc / MCA / BE (CSE / IT).
- Strong analytical and problem-solving skills.
- Strong Excel skills and medium to strong SQL knowledge is a must.
- Knowledge of one of these programming languages Python / Java / Javascript
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Very good written and verbal communication skill is required.
Benefits
- No travel is required.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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