The International Luxury Hotel Association is a membership based global non-profit association for the luxury hospitality and travel industry.
The ILHA provides its members with the resources needed to enhance professionalism, ensuring their continued growth and success to better meet and exceed the expectations of their guests.
The ILHA brings together hotel and travel companies, industry professionals, governments and educators with the common goal of improving standards and promoting innovation in service and design in the luxury segment of the hotel industry.
We achieve these goals through education, training and communication in three key areas that differentiate the luxury segment for the rest of the hotel industry: service, design and technology.
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Reporting & Automation Analyst working to design, generate, and maintain complex reports and dashboards. It involves data from multiple systems to assist business decision - making.
Intern assisting in Loan Origination processes for mortgage documentation in Mumbai. Responsibilities include reviewing documents, ensuring compliance, and data updates in PHH system.
Power BI Architect leading enterprise - level BI solutions at Ocwen Financial Solutions. Designing and implementing dashboards, mentoring developers, and collaborating with stakeholders.
Investor Reporting Analyst focusing on monthly remittance reports and compliance with servicing agreements while collaborating with the Investor Reporting team in Bangalore.
Lead Product Owner managing SFR Portfolio Mortgages for Ocwen, a non - bank mortgage servicer. Collaborating with teams to define product strategy and enhance operational efficiency.
Support HR Analytics and Business Partnering team with year - end activities like engagement and performance management. Focus on data analysis and visualization tasks in Mumbai.
Team Lead managing a customer care center operations for handling customer inquiries and grievances in Mumbai, India. Overseeing a team to achieve departmental goals and metrics effectively.
BI developer responsible for designing and developing advanced reports and dashboards in MicroStrategy for a mortgage servicer. Collaborating with cross - functional teams for reporting solutions.
Team Lead managing a customer care team of 13+ in Bangalore, overseeing performance and customer escalations. Driving productivity, training staff, and achieving departmental goals.
Quality collection and property surveillance activities for commercial real estate loans supporting Portfolio Managers. Handling borrower inquiries, monitoring delinquent loans, and coordinating with internal departments.
Junior Information Security Engineer monitoring and analyzing cyber security events in the L1 SOC team. Triage incidents and ensure the integrity of security operations with 24/7 coverage.
Communication Coach responsible for coaching agents on communication skills and improving NPS scores. Evaluating performance and conducting refresher trainings for advisors in a hybrid setup.
