Payment Operations Officer managing deposits and withdrawals while ensuring excellent client experience at Pepperstone. Collaborating with banks and monitoring compliance processes in a hybrid working environment.
About the role
- Senior Manager, Commercial Operations leading strategic design of customer-centric solutions within medical devices. Improving healthcare supply chain while managing projects and a small specialist team.
Responsibilities
- Lead the strategic design of customer-centric solutions for the bill-only process within Medical Devices healthcare supply chain, which are expected to significantly reduce cost and burden on the sales force, identifying appropriate level of partnership and service channels with external partners
- Lead program management, project design, governance, and delivery off in-flight and new initiatives, ensuring appropriate project planning and actions plans are in place and delivered on-time and on-budget.
- Partner internally and externally to consider legal, HCC, compliance, and other considerations related to the bill-only process to maximize value while ensuring compliance
- Directly lead and indirectly influence a small team of specialists and provide effective coaching, feedback, support, and talent development
- Monitor and analyze customer feedback and data to identify areas for improvement and implement changes as necessary.
Requirements
- Bachelor's degree in a relevant field
- Minimum 8 years of professional work experience
- Ability to independently lead the design of creative solutions for complex business problems that consider multi-stakeholder feedback
- Health care (i.e. provider-side) supply chain experience is preferred
- Demonstrated experience leading projects organizational change initiatives
- Strong leadership skills with the ability to motivate and inspire a team to achieve superior results.
- Exceptional communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Ability to thrive in a fast-paced, dynamic environment.
- Preferred: Experience in the healthcare industry either with medical facilities or manufacturers/vendors
- Experience interacting with customers and external partners.
- Ability to use high emotional intelligence to build support with team members.
Benefits
- Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
- This position is eligible to participate in the Company’s long-term incentive program.
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- 10 days Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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