Senior Client Success Manager managing large employer accounts for Maven Clinic. Leading client engagements and collaboration with internal teams to enhance customer success.
About the role
- Customer Success Specialist at Hanwha Vision responsible for technical support and pre-sales activities. Maintaining the HITE and collaborating with sales teams to enhance customer satisfaction.
Responsibilities
- Responsible for maintaining the HITE for demonstrating operation, updating, and presenting Hanwha’s video product to integrators, consultants, engineers, and end users
- Administrate all aspects of the HITE, from keeping the product current to updating and running it well.
- Programming features to allow customers to see the benefit of the product.
- Support the regional field for pre-sales tasks as listed in the job description
- Being able to provide training and sales presentations to system integrators and customers
- Provide a weekly report on sales activity on what transpired within the week and what Hanwha Vision America needs to improve upon at the HITE and our product line
Requirements
- Good understanding of network-based security systems, and industry VMS systems and setup (Hanwha Wave, Milestone, Genetec, and others)
- Proven ability to articulate IP, Network, and analog technology, product features, and benefits to both business and technical users
- Must be able to identify all of the relevant technical issues to ensure complete customer satisfaction through all stages of the sales and most of the installation process
- Proven ability to establish and maintain strong positive relationships throughout the sales cycle internally and externally
- BA/BS in Electrical Engineering, Electrical Technology, Physical Sciences, Computer Science, Networking, or other Technology degree is strongly preferred, or work experience.
- Any design capability is a plus in Vizio/CAD/BIM/REVIT
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