Operationstechnische Assistent*innen supporting surgeries with flexible hours and an unbefristeter Arbeitsvertrag. Join flexxicare New Generation GmbH in shaping the future of healthcare in Berlin.
OA
Hybrid Senior Manager, Operations Excellence
Posted 3 months ago
About the role
- Operational Excellence Manager developing and implementing back office services for OMA members. Engaging vendors and members to create solutions that support physician practices.
Responsibilities
- Engaging in the development and validation of back-office products and services that meet member needs
- Developing initial product and service proposals in collaboration with relevant OMA departments and vendors
- Participating in proposal reviews with member reference group and other departments to validate offerings and manage implementation of making the service offering available to membership
- Driving member engagement through events, webinars and other engagement approaches to bring awareness to new back-office product and service offerings
- Investigating new and innovative approaches to support optimal physician practice settings (i.e. new back-office service needs, new IT based systems enabling improved workflow, new HR based practices to meet regulatory/practice needs)
- Focusing on future methods of improving physician practice settings
- Monitoring key measures related to the uptake of product and service offerings by members to inform next steps in the development of relevant offerings
- Administrative/logistical/cross-functional collaboration needs to enable department activities
Requirements
- Undergraduate degree in Business Administration or a degree in another quantitative discipline
- Six to nine years experience in understanding physician practice settings to relate to the needs of physician groups and guide solution and services development for new service offerings
- Experience with practice management is an asset
- PMI designation is considered an asset
- Ability to gather information, perform data analysis and market research
- Familiarity with business case development
- Understanding of physician practice settings (i.e. family medicine practice, community specialist practice, hospital-based practice)
- Ability to lead a team of cross-functional resources through product/service implementation and manage stakeholder expectations of multiple teams
- Excellent communication and presentation skills with strength in building relationships
- Experience with procurement processes (i.e. RFx) and negotiations
- Experience in change management and introducing new products/services into physician settings
- Understanding of health, safety and compliance requirements of physician practice settings
- Experience with project management or other planning software preferred (i.e. Smartsheet)
Benefits
- A work environment whose values are to be respectful, bold, responsive, and transparent in our work and our behaviours
- A fantastic opportunity to grow with the team and help shape the strategic direction of the OMA, its members and the health-care system
- An organization that is committed to the equity, diversity and inclusion principles of humility, accountability, collaboration, courage and integrity
- A commitment to growth and development through paid professional development and continuous in-house learning
- A friendly and flexible hybrid work environment
- Competitive salary and bonus program
- Exceptional group benefits package, including a spending account and a robust wellness program
- An organization that has been recognized as a Greater Toronto’s Top Employers for five consecutive years.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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