As a Virtual Payment Advisor, drive Merchant Services and Treasury Management sales to small businesses. Focus on building client relationships, engagement, and innovative solutions.
About the role
- Student Assistant engaging with customers and supporting the transition to sustainable energy solutions. Working with Octopus Energy to innovate in the energy market.
Responsibilities
- First point of contact for interested customers and the voice and face of Octopus Energy
- Support customers throughout the customer journey and create enthusiasm from the first telephone contact
- Structured preparation of customers for the next steps in the process
- Assess the technical feasibility of a heat pump installation based on defined criteria
- Schedule and coordinate appointments for field service teams to ensure optimal utilization
- Maintain and update all relevant customer data in the CRM system with a focus on high data quality
Requirements
- Enrolled student, ideally in one of the following fields: Business Administration (BWL), Economics, Industrial Engineering, Energy Management, Environmental Management, Sustainability Management, Communication Studies, Media, Psychology, Business Psychology, Marketing, Sales, or a comparable program
- Efficient, structured and conscientious working style
- Ideally some initial experience in telephone customer support, customer service, or sales
- Very good German language skills, both spoken and written
- Friendly, open manner and enjoyment of telephone-based customer communication
- Team player with a willingness to share knowledge and work in a dynamic environment
- Motivation to acquire technical knowledge about heat pumps and renewable energy solutions
Benefits
- Monthly subsidy for local public transport ticket
- Monthly lunch subsidy
- Contributions to fitness offerings via Wellpass
- Support for your mental wellbeing with our partner OpenUp
- Free language courses via Busuu
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