Product Support Specialist working with customers to resolve inquiries and technical issues via phone and email. Collaborating in a hybrid environment with a focus on service excellence.
About the role
- Support Specialist involved in providing clerical and technical assistance to departmental directors. Utilizing various applications to assist with data analysis and team operations.
Responsibilities
- Provide clerical, data, and information related technical support to Team Manager/Department Director and team members
- Effectively utilizes multiple applications to access and extract data for analysis by Clinical Practice Team members
- Serve as backup to other Support Specialists and Administrative Assistants
- Establish and maintain administrative procedures, files, and records for respective team
- Perform complex clerical assignments such as developing forms, establishing, and maintaining appropriate databases, and preparing PowerPoint presentations
- Conduct research as required for Team Manager/Department Director and team members
- Develop new and special report formats as required
- Answer phones and respond to general inquiries regarding departmental policies and procedures
- Work with team members to collect data and prepare for accreditation audits
Requirements
- High School Diploma or GED
- Minimum of four (4) years related clerical or technical support experience
- Demonstrated high level of proficiency with Word, Excel, database, and other relevant software programs
- Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone
- Demonstrated high level of oral and written communication skills
- Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely
- Demonstrated organizational skills needed to establish office procedures and maintain files and records
Benefits
- Hybrid (onsite/remote) work schedule available
- Available means of transportation to and from OCHN and for required offsite meetings or site visits
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