Contact Center Member Service Representative at MCU providing outstanding service to members through various channels. Handling inquiries and transactions while maintaining compliance and performance metrics.

Municipal Credit Union has been serving the financial needs of our members since 1916.
The credit union was chartered in response to the concern of New York City Mayor, John Purroy Mitchel, who wanted city employees to have a way to save at reasonable rates and a low cost borrowing alternative to loan sharks.MCU started out with one branch in the Municipal building using handwritten ledgers.
At the end of the first year, nineteen charter account holders had combined deposits of $570.
Today, we have 16 branches, more than 600,000 members and over $4.2 billion in assets.Our corporate mission is to build lifetime quality financial relationships with each member by providing competitive products and excellent service.Equal Housing Opportunity Lender.
Federally Insured by NCUA.
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Contact Center Member Service Representative at MCU providing outstanding service to members through various channels. Handling inquiries and transactions while maintaining compliance and performance metrics.
Contact Center Coordinator overseeing call center operations and ensuring agent adherence to procedures. Providing hands - on leadership and support for members and team performance.
Consumer Deposit Product Analyst developing strategies for Consumer Deposit Products. Supporting profitability and product lifecycle management in a member - focused financial institution.
Business Development Officer responsible for growth and expansion at Municipal Credit Union. Focused on building relationships with SEGs and driving revenue growth through new business opportunities.
Scrum Master facilitating Agile methodologies for Municipal Credit Union. Collaborating with cross - functional teams and ensuring adherence to Scrum principles.
Director of Treasury at Municipal Credit Union managing financial stability and strategic treasury operations. Overseeing cash management, risk management, and investment management.
Manager overseeing public relations and social media strategies for Municipal Credit Union. Collaborating with executive leadership to shape reputation and drive impactful communication strategies.