Technical Customer Advisor for Siemens PLM Support focusing on Solid Edge product. Documenting and resolving customer queries through IT ticket system and telephonic support.
About the role
- Support Mitarbeiter providing CMS solutions for user inquiries at Nussbaum Medien. Working on technical support and user training in an innovative media company.
Responsibilities
- Service-oriented, timely solutions to user requirements
- Creation of user profiles and objects in the Artikelstar editorial system
- Support onboarding and offboarding processes for objects
- Technical consulting and assistance for our users
- Handling daily inquiries by phone and e-mail
- Training users
- Ensuring correct publication and maintenance of all content on NUSSBAUM.de – from profile management to event entry
Requirements
- Knowledge of Microsoft 365
- IT affinity
- Teamwork, reliability, flexibility
- Service-oriented, structured and independent way of working
- Strong social skills and communication ability
Benefits
- 6 weeks of vacation per year plus special leave for personal events
- Subsidy for daycare costs and access to the company childcare facility
- Company health management, e.g. JobRad, health courses
- Onboarding with a mentorship program and opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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