Customer Support Specialist helping German SMEs through effective use of finance software. Onboarding clients and resolving queries via chat and phone support.
About the role
- Customer Success Manager at Evident managing client accounts and driving adoption strategies for a tech startup tackling third-party risk management.
Responsibilities
- Manage your own book of business to grow and expand each account
- Drive customer adoption and retention through account management
- Conduct strategy calls and regular business reviews
- Collaborate with leadership and gain cross-departmental insights
- Develop skills in customer engagement, project management, customer service and collaboration
Requirements
- 3–6+ years of experience in Customer Success, Account Management, or a related client-facing role
- Prior experience in an onboarding or implementation role
- Experience managing a book of business with renewal and retention responsibility
- Strong communication and presentation skills, including executive-level conversations
- Proven ability to manage multiple accounts and priorities simultaneously
- Comfort working with CRM and CS platforms (Salesforce experience strongly preferred)
- Experience in SaaS, B2B technology, identity, security, or compliance solutions
- Familiarity with customer health scoring and success metrics
- Experience supporting mid-market and/or enterprise customers
- Data-driven mindset with the ability to translate insights into action
Benefits
- Competitive pay package, including base pay and stock options
- Full medical, dental, vision benefits and 401K
- Unlimited PTO
- Paid parental leave to support you and your family
- Home internet stipend, virtual events, & more!
- Recently named one of Atlanta's Coolest Companies & 50 on Fire by Atlanta Inno
- Recently named one of the Top 10 Fastest Growing Companies in Atlanta & one of the Best Places to Work in Atlanta by Atlanta Business Chronicle
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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