CRM Associate managing CRM operations and analytics to support Hayfin Capital Management's Private Credit team. Collaborating with investment and data technology teams to optimize internal processes.
About the role
- Key Account / Customer Success Manager focused on strategic development of customer partnerships in a digital marketing agency. Managing a portfolio and ensuring high satisfaction through active collaboration.
Responsibilities
- Strategic management and development of a defined client portfolio
- Proactive identification of growth potential as well as cross- and upselling opportunities
- Independent responsibility for pitches, proposal processes and tenders
- Ensuring high customer satisfaction through regular reviews and transparent communication
- Close collaboration with internal specialist departments
- Preparation and presentation of reports and decision documents for clients and stakeholders
- Contract and terms negotiations as well as relationship management at decision-maker level
- Representation of MAIxpose360 at events and client meetings
Requirements
- Several years of experience in a digital environment (e.g., online marketing, digital sales, consulting)
- Strong rhetorical skills and communication abilities
- Good sense for business perspectives and strategic consulting
- Ability to create persuasive presentations and designs
- Ideally experience with CRM systems (e.g., HubSpot) and common sales methodologies
- Fluent German (C2), good English is an advantage
- Independent, reliable and goal-oriented working style
- Openness to direct customer contact and long-term relationship building
- Willingness to work on-site at one of the locations at least 2 days per week (Augsburg, Hamburg, Berlin)
Benefits
- Flexible choice of working hours and location
- One additional vacation day per year based on length of service
- Individual development and active training opportunities
- Participation in digital marketing events
- High transparency in the company philosophy and continuous challenge of structures and processes
- Strong team spirit among colleagues
- Sports sessions, coaching, free drinks, fruit, sweets, after-work drinks, team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Customer Success Manager guiding clients through their Proofpoint journey to maximize product value. Collaborating with cross - functional teams to enhance customer experience in cybersecurity solutions.
Customer Support Specialist helping German SMEs through effective use of finance software. Onboarding clients and resolving queries via chat and phone support.
Customer Success Manager at Evident managing client accounts and driving adoption strategies for a tech startup tackling third - party risk management.
Client Success Manager responsible for driving client satisfaction in investment banking. Collaborating with internal teams to enhance client adoption, retention, and success.
Customer Success Architect enhancing customer and partner success through collaboration and strategic guidance in SaaS context. Defining business outcomes and optimizing onboarding processes.
Head of Customer Success managing strategic customer initiatives at gyde. Leading a 5 - member team to enhance customer experience in educational offerings.
CRM & Digital Manager managing Salesforce strategy and digital initiatives at Volkswagen Group. Leading cross - functional teams and driving CRM adoption in automotive processes.
Partner Success Manager focusing on growing strategic partnerships in accounting and consulting for AI - native ERP company. Driving product adoption and fostering partner success in fast - paced environment.
Junior Customer Success professional at Payscale executing digital outreach campaigns using Gainsight. Collaborating with teams to optimize customer engagement and enhance pay strategies through digital programs.