Head of Operations responsible for establishing and executing the company's new operation in São Paulo. Leading team, processes, and interactions with clients and partners.
Responsibilities
Liderar a construção e execução da nova operação da empresa
Estruturar do zero a nova operação da Pagô pós-pivot
Liderar o rollout do novo produto (banking, crédito, app, etc.)
Definir e operar a estrutura presencial
Contratar, treinar e liderar times operacionais
Criar e documentar processos operacionais e rotinas de execução
Atuar próximo a clientes, parceiros e fornecedores estratégicos
Ser o ponto central entre produto, operação e negócio
Tomar decisões rápidas, com autonomia real
Requirements
Mobilidade total (reuniões, visitas, campo)
Experiência prévia com processos operacionais
Comunicação clara, direta e madura
Alta autonomia e senso de responsabilidade
Organização pessoal impecável
Forte capacidade de execução (hands-on de verdade)
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