Sales Agent at My Efficient Home engaging clients through consultations for HVAC solutions. Focused on energy efficiency and customer satisfaction while collaborating with the team.
About the role
- Sales Support Representative acting as main contact for customers and internal sales staff. Collaborating with teams to manage order cycles and customer data in ERP systems.
Responsibilities
- Act as the main contact for customer orders, inquiries, and after-sales support.
- Manage the full order cycle: quoting, entry, confirmation, and tracking through completion.
- Coordinate with internal teams (Sales, Service, Operations) to ensure customer requirements are met.
- Maintain accurate order and customer data in ERP systems (IFS or D365).
- Support pricing confirmation, returns, and warranty requests as needed.
- Communicate clearly and proactively with customers regarding lead times, product updates, and service expectations.
- Generate reports and maintain customer documentation in accordance with company standards.
- Contribute to process improvement and customer satisfaction initiatives.
Requirements
- Associate’s degree in Business, Supply Chain, or related field preferred.
- 2–3 years of experience in customer service, order administration, or sales support.
- Proven ability to manage multiple priorities and deliver exceptional customer experiences.
- Experience working in ERP systems (Microsoft D365 preferred).
- Excellent communication, organization, and problem-solving skills.
- Strong attention to detail, sense of urgency, and accountability.
- Willingness to travel occasionally within North America, if required.
Benefits
- Must comply with all Normet safety and operational protocols
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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