IT Engineer managing internal IT systems and employee onboarding processes at Nooks.ai in a fast-growing environment.
Responsibilities
Manage end-to-end user onboarding/offboarding, including account provisioning (Google Admin, OpenAI, internal tools), SSO access, device setup, and workspace readiness.
Operate the daily IT helpdesk, supporting issues related to VPN access, device troubleshooting, application permissions, and equipment repairs.
Manage device lifecycle: wiping laptops, device upgrades, refresh cycles, Apple Business Manager, and Kandji MDM.
Administer company systems including Google Workspace, Kandji, 1Password, VPN, device compliance tools, and internal corporate apps.
Configure tags, groups, role-based access control, and handle provisioning/deprovisioning across SaaS tools.
Maintain and update Kandji blueprints based on security, compliance, and customer requirements.
Support SSO integrations, SCIM automation, and improvements to IAM workflows.
Manage corporate IT infrastructure accounts, licenses, subscriptions (e.g., CDW, Cisco).
Own AV and in-office tech operations
Set up and troubleshoot meeting room devices, conferencing systems, tablets/navigators, digital signage, IoT devices, and Chromecast/Apple TV.
Lead or contribute to ongoing IT/Tech Ops projects, including automating onboarding/offboarding via SSO + SCIM and improving tool access workflows and internal IT documentation.
Requirements
3–7+ years of hands-on IT or Workplace Technology experience
Strong experience with Google Workspace, Kandji (or similar MDM), ABM, VPN, and common SaaS provisioning
Comfortable with AV systems, conferencing equipment, and office tech environments
Ability to manage multiple office setups and coordinate with vendors
Experience writing IT policies, SOPs, and training documentation
Strong troubleshooting background across networks, devices, and SaaS apps
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