Helpdesk Technician supporting IT Help Desk Services for approximately 1600 users. Responsibilities include troubleshooting tickets, hardware installation, and customer service support.
About the role
- IT Engineer managing internal IT systems and employee onboarding processes at Nooks.ai in a fast-growing environment.
Responsibilities
- Manage end-to-end user onboarding/offboarding, including account provisioning (Google Admin, OpenAI, internal tools), SSO access, device setup, and workspace readiness.
- Operate the daily IT helpdesk, supporting issues related to VPN access, device troubleshooting, application permissions, and equipment repairs.
- Manage device lifecycle: wiping laptops, device upgrades, refresh cycles, Apple Business Manager, and Kandji MDM.
- Administer company systems including Google Workspace, Kandji, 1Password, VPN, device compliance tools, and internal corporate apps.
- Configure tags, groups, role-based access control, and handle provisioning/deprovisioning across SaaS tools.
- Maintain and update Kandji blueprints based on security, compliance, and customer requirements.
- Support SSO integrations, SCIM automation, and improvements to IAM workflows.
- Manage corporate IT infrastructure accounts, licenses, subscriptions (e.g., CDW, Cisco).
- Own AV and in-office tech operations
- Set up and troubleshoot meeting room devices, conferencing systems, tablets/navigators, digital signage, IoT devices, and Chromecast/Apple TV.
- Lead or contribute to ongoing IT/Tech Ops projects, including automating onboarding/offboarding via SSO + SCIM and improving tool access workflows and internal IT documentation.
Requirements
- 3–7+ years of hands-on IT or Workplace Technology experience
- Strong experience with Google Workspace, Kandji (or similar MDM), ABM, VPN, and common SaaS provisioning
- Comfortable with AV systems, conferencing equipment, and office tech environments
- Ability to manage multiple office setups and coordinate with vendors
- Experience writing IT policies, SOPs, and training documentation
- Strong troubleshooting background across networks, devices, and SaaS apps
- A bias for automation and process improvement
Benefits
- Equal Employment Opportunity employer
- Fostering a diverse and inclusive workforce
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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