Service Manager creating and managing outsourced service and maintenance systems for Nomagic's robot fleet. Involves collaboration with engineering and customer success teams.
Responsibilities
Create and manage a robust, outsourced service and maintenance system for our growing fleet.
Establish Service Level Agreements (SLAs) with external suppliers.
Ensure robots consistently meet high uptime targets for customers.
Work closely with Engineering (Hardware and Software), Customer Success, and Project Management teams.
Define and monitor key service metrics using a data-driven approach and drive continuous improvement with service partners.
Requirements
5+ years of technical experience in PLC and HMI programming using Siemens TIA Portal and WinCC Unified. Experience with Beckhoff TwinCAT is a plus. Hands-on experience with EPLAN. Knowledge of automation components - market solutions and current tech trends from leading suppliers (sensors, actuators, controllers, ..), and communication protocols.
additional 5+ years on top of technical experience in technical service management, field service engineering, or a similar role in industrial automation, intralogistics, or robotics.
Proven track record in developing and managing an outsourced technical service or maintenance operation for complex hardware.
Expertise in defining, negotiating, and managing third-party contracts and Service Level Agreements (SLAs).
Strong knowledge of industrial maintenance practices, spare parts logistics, and managing a multi-site installed hardware base.
Highly energetic, hands-on, and results-oriented. **Ability to travel up to 50% of the time (peak) for partner auditing, training, and complex issue resolution.** Excellent communication skills in English.
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