MU
IT Project Manager coordinating moderately complex IT projects and initiatives for Technology Infrastructure ASaP team. Ensures timely delivery and alignment with institutional priorities while managing schedules and risks.
About the role
- E2E Care Technical Lead overseeing network availability, driving excellence in Nokia’s CNS portfolio, and supporting customer care operations.
Responsibilities
- Serve as the primary technical contact and reference for medium to large customer projects, acting as the first point of technical escalation throughout the project lifecycle.
- Lead and manage end-to-end technical delivery activities in line with customer contracts, ensuring quality, risk, and timeline adherence from delivery preparation through deployment, acceptance, and care phases.
- Collaborate closely with Project Management, PEOs, and technical teams to support project planning, execution, acceptance, and smooth handover to operations.
- Ensure operational continuity, network availability, and execution excellence by proactively applying BG/BL guidelines and the PM@Nokia methodology.
- Drive and coordinate technical execution and care activities, including core network implementation, system acceptance, multi-vendor integration, fault management, preventive care, and HW/SW upgrades.
- Perform technical risk analysis, define mitigation actions, and manage technical escalations to minimize delivery and operational impact.
- Validate technical workload, skill requirements, and resource allocation, ensuring appropriate expertise, onboarding, release planning, and identifying opportunities for contract expansion or solution improvements.
Requirements
- **Must have:**
- A graduate/ post graduate or equivalent degree with 10 + years in the industry Wireless Telecom Experience, 6+ years in customer support, utilizing helpdesk tools and participating in 24x7 on-call support.
- In-depth knowledge of 3GPP standards, 3G/4G/5G protocols, call flows, TCP/IP, network security, and core network functions.
- SDM, IMS & Packet Core Proficiency- Prior experience with Nokia Packet, SDM, IMS & 5G Core network elements (HLR, HSS, CSD, NPC, MME, SAEGW, etc.) will be added advantage.
- **Good to have:**
- Working experience with Cloud Native, VNF/CNF, Microservices, OpenStack, Containers, Docker, Kubernetes (K8s), and Helm.
- Proficiency in scripting languages (Python, UNIX, Bash) and Microsoft Office applications (Excel, PowerPoint, Power BI, Teams, etc.).
Benefits
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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