Support clients by managing requests and monitoring system performance at OKTO PAYMENTS. Collaborate with internal teams to resolve complex issues and drive process improvement.
About the role
- Customer Experience Coordinator at Nobi responsible for onboarding and supporting UK customers in senior care technology solutions. Engaging with clients to drive adoption and satisfaction in a hybrid role.
Responsibilities
- Guide customers through a structured onboarding process from kick-off to go-live
- Configure systems and ensure a smooth and successful deployment
- Manage timelines, planning and communication across internal and external stakeholders
- Ensure projects are delivered on time and aligned with customer expectations
- Deliver engaging training sessions to ensure users are confident working with the solution
- Act as the single point of contact for technical topics
- Identify, track and help resolve issues in collaboration with internal teams
- Build strong relationships with customers and act as a trusted partner
- Drive product adoption and ensure customers get maximum value from Nobi
- Monitor customer satisfaction and proactively address risks
Requirements
- 5+ years of experience in a customer-facing role (Customer Success, onboarding, implementation, or similar)
- Strong project coordination and organizational skills
- Experience delivering training or guiding users through new systems
- Comfortable acting as a central point of contact between multiple stakeholders
- Strong communication skills and ability to build lasting relationships
- Problem-solving mindset with the ability to manage technical or operational challenges
- Experience in healthcare, medtech, SaaS, or a background in care would be highly advantageous.
- Familiarity with the UK Health and Social Care landscape would be beneficial.
- Willingness to travel across the UK
Benefits
- Competitive salary and flexible working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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