Support clients by managing requests and monitoring system performance at OKTO PAYMENTS. Collaborate with internal teams to resolve complex issues and drive process improvement.
About the role
- ERP Support Specialist supporting Microsoft Dynamics 365 Finance & Operations for a leading Nordic data center company. Engaging with diverse stakeholders across regions to ensure system stability and improve processes.
Responsibilities
- Provide day-to-day support to Microsoft Dynamics 365 Finance & Operations users across multiple regions and time zones.
- Troubleshoot and resolve system issues, incidents, and service requests, escalating complex cases where necessary.
- Support system integrations, data management processes, and monitoring of batch jobs to ensure stable operations.
- Assist with system upgrades, user acceptance testing (UAT), and deployment activities.
- Maintain and update system documentation, user guides, and training materials.
- Deliver end-user training and support the adoption of new features and processes.
- Monitor system performance, gather user feedback, and identify opportunities for process and system improvements.
- Collaborate with finance and business stakeholders across the Nordics, supporting data validation, corrections, and ERP-related tasks.
Requirements
- Degree in Business, Finance, Information Systems, or a related field (or equivalent experience)
- 1–2 years of experience in ERP support, business systems, or a similar role
- Strong interest in ERP systems, particularly Microsoft Dynamics 365 Finance & Operations
- Basic understanding of business processes such as finance, procurement, or supply chain
- Analytical and problem-solving mindset with strong attention to detail
- Strong communication skills and ability to work effectively with non-technical users
- Ability to work in an international, multicultural environment
- Fluent in English.
Benefits
- Professional development opportunities
- Flexible working hours
- Health and wellbeing programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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