Customer Service Representative handling French customer inquiries for premium loyalty program in Barcelona. Providing high - quality service and identifying sales opportunities in a hybrid work environment.
About the role
- Customer Care Associate responsible for order management and customer inquiries for Fluke's services in Poland. Requires teamwork with various internal departments to ensure customer satisfaction and logistics flow.
Responsibilities
- Process incoming/outgoing sales orders.
- Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping and invoicing.
- Respond to customer inquiries and advise customers on product price and lead time.
- Ensure all POs and related documents are accurate and comply with company and federal regulations.
- Research and resolve discrepancies related to delivery, price, order status, item clarification, invoicing, etc. and explaining outcomes with tact and diplomacy.
- Partner with Sales, Operations, Finance, Shipping, Quality, and other teams throughout Fluke to facilitate customer account creation, maintenance, and issue resolution.
- Tracking status of orders from start to finish and intervening where needed to correct issues.
- Execute proactive communication including facilitation of credit screening and credit line, compliance screening, customer documentation requests, payment terms, and payment methods, etc.
- Planning and scheduling for all orders and liaise with sales and factory as needed to ensure we meet demand.
- Research and resolve problems or complaints regarding inaccurate or improper deliveries, damages, and claims.
- Contribute to process improvement/change management projects/programs.
- Backup support for other regions.
Requirements
- Intermediate vocational degree/MBO
- Familiarity with Order Management, Product Planning, and Credit and Collections process flow.
- Proficient in English and Polish
- Experienced in Microsoft Office applications, Oracle and Salesforce.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Student client support and consulting role for French - speaking customers at Augletics GmbH. Involves phone support, email inquiries, and internal process improvement.
QS
Customer Support Specialist providing frontline service through multiple channels at Quant Greece. Accurate handling of customer inquiries regarding loan portfolios, payments, and account information.
Customer Service Consultant providing support via phone, live chat, and email for CreditorWatch customers. Handling inquiries and disputes while enhancing customer experience.
Talent Acquisition Support Specialist aiding in hiring and onboarding processes at Broadridge. Collaborate with recruiters and hiring managers while providing excellent candidate experience.
Customer Service Representative managing patient accounts at OrthoCarolina. Responsible for answering calls, assisting patients, and processing insurance claims.
Customer Support Supervisor leading a customer support team at Coda, delivering innovative commerce solutions. Responsible for service quality and team efficiency across multiple support channels.
Customer Support Specialist resolving customer queries for Ovoko, aiding in customer product usage and support. Handle queries effectively and assist in maintaining company reputation for excellent service.
Customer Support Specialist assisting users of OLX service with inquiries. Open and friendly individual passionate about helping others and growing with OLX.
Customer Service Leader managing contract processes and customer satisfaction. Focused on pre - and post - contract administration for public and private accounts in Aero Services.