Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Customer Experience Specialist improving customer experience at Horizon Blue Cross Blue Shield of New Jersey. Responsible for project management in customer experience initiatives with cross-functional teams.
Responsibilities
- Responsible for advocating and improving the customer experience within Horizon BCBSNJ
- Supports Horizon BCBSNJs priority customer experience improvement initiatives, including touch point redesign and process improvement
- Work closely with the Voice of the Customer Team to become a subject matter expert on the CX Dashboards and metrics
- Leverage insights from the dashboards to consult with business owners, disseminate results, and build action plans
- Assist with planning the bi-weekly agenda of the Horizon BCBSNJ CX Council
- Work with cross-functional teams that include internal Horizon BCBSNJ business owners and external agency partners to manage a portfolio of CX projects
- Develop and manage detailed project plans, business cases, and budget
- Create journey maps and pain point analyses to identify improvement opportunities
- Support Horizon BCBSNJ employee engagement initiatives, including employee training efforts
Requirements
- Bachelors degree from an accredited college or university in related field preferred
- Minimum 5-7 years of total experience in management consulting, consumer marketing or related field
- Minimum 1-2 year of experience in a customer experience, market research or process improvement role
- Strong communication skills, both oral and written
- Strong analytical skills, including ability to analyze data, draw conclusions, and make recommendations
- Advanced Microsoft Office skills (Word, Excel, PowerPoint)
Benefits
- Comprehensive health benefits (Medical/Dental/Vision)
- Retirement Plans
- Generous PTO
- Incentive Plans
- Wellness Programs
- Paid Volunteer Time Off
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Support travelers by providing information after booking tours and enhancing their experience before departure for EF Go Ahead Tours. Prioritize tasks efficiently under pressure with attention to detail and excellent customer service.
Digital Support Specialist at KCB group, providing leadership in support and improvement of digital channels. Handling upgrades, enhancements and ensuring system compliance and service excellence.
E - Mobility Service & Customer Experience Specialist in Milan for A2A Energia, focusing on electric mobility services and customer satisfaction.
Customer Service Representative liaising between customers and cross - functional teams for timely processing of RFQs. Building long - lasting customer relationships for an aircraft parts distributor.
Customer Experience Representative handling inbound customer calls related to underwriting and billing issues for AssuranceAmerica. Providing personalized support and problem - solving solutions in a fast - paced environment.
Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
Support Specialist assisting developers with account and billing questions at Replit. Collaborating with global teams to enhance user experience and product support.
Supervisor overseeing HCSC Customer Service team operations and performance. Coaching staff and ensuring alignment with strategic goals in a supportive environment.
Customer Service Department Manager ensuring legendary customer service experience at Uline. Empowering teams and improving daily operations in multiple Customer Service departments.