Customer Service Representative engaging with customers in a call center environment for a medical supply distributor. Responsible for coordinating shipments and maintaining compliance with policies.
About the role
- Sales Support Representative ensuring effective collaboration among Sales, Customer Success, and Operations teams. Supporting AEs, SDRs, and CSMs while enhancing overall customer satisfaction.
Responsibilities
- Support Sales and CSM teams through timely follow-ups on customer inquiries, outstanding tasks, and order-related updates.
- Match customer needs to the correct products by assisting with catalog organization, SKU mapping, product identification, and supply list preparation.
- Assist with product procurement, including verifying availability, coordinating with vendors, and ensuring accurate product information is shared with internal teams.
- Process and track purchase orders (POs) and invoices, ensuring accuracy and proper documentation across internal systems.
- Use internal databases and tools to manage product data, customer information, order details, and workflow updates.
- Make and receive customer service calls, document issues clearly, and provide timely follow-ups to ensure customer satisfaction.
- Address product-related questions from customers, Sales, and CSM teams with clarity, accuracy, and a service-oriented mindset.
- Resolve order-related issues including delays, discrepancies, and follow-up requests, escalating to the appropriate team when necessary.
- Support AEs and SDRs with administrative tasks such as data entry, updating CRM records, preparing supply lists, and gathering product documentation.
- Partner with Operations to maintain accurate product and catalog data, resolve discrepancies, and improve internal workflows.
- Contribute to process improvements that streamline customer interactions, enhance team efficiency, and drive a better customer experience.
Requirements
- 2+ years of experienceExperience working closely with Customer Success and Sales teams.
- Strong background in catalog organization, SKU mapping, and product identification.
- Experience with product-based inquiries from customers or internal teams.
- Ability to collaborate effectively with Operations to ensure data accuracy.
- Customer service experience, including making and receiving calls.
- Ability to follow up on orders, product issues, and customer requests with professionalism.
- Experience supporting AEs and SDRs with administrative or account-related tasks.
- Excellent communication, organization, and attention to detail.
Benefits
- Equity - Everyone at Nitra is an owner. When the company wins, you win.
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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