Customer Service Representative at KARL STORZ managing inquiries and processing orders accurately in Auckland, NZ. Contributing to supply chain and customer service functions while providing administrative support.
About the role
- Healthcare Customer Service Representative at Gainwell addressing client inquiries related to insurance and healthcare. Collaborating with various stakeholders to ensure effective resolution of issues.
Responsibilities
- Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel
- Provides consultancy utilizing knowledge and expertise on insurance and healthcare
- Develops and implements general insurance and health care policies in accordance with state and federal laws
- Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded
- Records calls, processes requests and updates account history with results of inquiry to include proper documentation
- Reviews and recommends modification to procedures and workflow as necessary
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
- Most benefits start on first day of employment
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Associate providing efficient customer service by handling requests for new services in Rochester, Minnesota. Communicating technical information and supporting field personnel.
Customer Support Representative providing timely support for clients in aviation and marine markets. Engaging with customers, resolving inquiries, and ensuring exceptional service.
Join Specsavers for a customer service role answering UK customer enquiries via inbound calls. Use problem - solving skills to provide memorable experiences and ensure excellent service.
Customer Service Apprentice providing customer support in retail optics. Answering calls, managing appointments, and assisting clinicians in a friendly team environment.
Customer Service Lead managing incoming orders and leading a team to meet customer needs at Arthrex. Overseeing service operations and facilitating cooperation between departments in healthcare.
Customer Service Coordinator handling customer orders and inquiries in a global medical device company. Ensuring accurate order processing and communication with various departments to address customer needs.
Legal PA providing comprehensive administrative support to attorneys at Latham & Watkins. Responsible for billing, time entry, and document management in a hybrid work environment.
Customer Service Specialist managing order processing for Food Service Distributor accounts at Lavazza. Ensuring operational excellence and exceptional distributor service in a hybrid work schedule.
Analista de Sucesso do Cliente PL at Positivo Tecnologia driving client implantation and ensuring quality deliverables. Focus on relationship building and project management from start to finish.